09-28-2024 11:09 AM
Good Day,
Been having no issues for 6 months but this morning, I get no image. The "Power Indicator Light" (red ROG light) is on but I cannot control or bring up the menu from the remote or the buttons on the monitor. Here is all I have tried:
* Unplug DP cable from back of monitor and I get the Windows disconnect sound. Plug back in and I get the windows reconnect sound.
* Tried two different DP cables. I tried HDMI cables and all the HDMI inputs. As expected, I get the Windows disconnect/reconnect sounds but no change to the monitor -- still black screen with no flickers when connecting or disconnecting.
* Hard Power cycle -- Disconnected Power cable for 5 minutes and held the power and menu down until the Power Indicator light flashed to confirm reset.
* New Power Cable
* Updated Firmware to V028 and again to V029 both showed successful flashes from my laptop and the monitor power-cycled as expected on its own each time.
After all these, the results were the same. The "Power Indicator Light" (red ROG light) is on as expected, but no image, no control via the remote or the buttons on the monitor itself. PC recognizes the monitor and says its sending a signal to it (connected a second monitor to confirm this). When disconnecting the cable to the monitor, Windows drops the monitor and when re-connected, adds it and am able to setup and Windows says its working.
The only way I can turn off the monitor because it appears to be frozen to any input commands is to disconnect the power cable. ASUS is recommending and RMA which I have opened but since I cannot ship until Monday, I thought I would post on the forums to see if anyone has a suggestion I have not tried.
Thanks!