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ROG Strix XG27UCG firmware update

Baoh
Level 7

HI, 

I have the ROG Strix XG27UCG, but there is no way to do firmware update pls help me:

1 - Inside the firmware folder are:
ASUSFirmwareOneKeyUpdate.exe
FW One-Key Update SOP.pdf

the pdf say to connect HDMI on PC and USB-C port also at the pc.
The PC have only one usb-C port, the same of power and display port function.
Everytime i start the ASUSFirmwareOneKeyUpdate.exe it say there is no device connected.

I have try with USB-C cable with display port technologies and one without (only data transfer) but the result is the same.
Someone of you have successfully update the firmware of this monitor?

Tyy

 

371 Views
3 REPLIES 3

G4mePr01337
Level 8

I can confirm that I am having this issue as well.

V3yz
Level 7

I just updated the firmware. I connected usb c to usb c then HDMI. After that, you have to do a "reset all" in the OSD. My last step was to unplug and reconnect the monitor. All you have to do is launch the update file.

It worked for me. Good luck

 

G4mePr01337
Level 8

Updating my motherboard to the latest BIOS seemed to fix it. I was able to update my monitor's firmware. Thanks for your help.