Question about upcoming PG278Q

[fapman]

I'm currently on the waiting list in pre-order to get this monitor. But one thing that im little nervous is dead pixels and whats the policy with this monitor? How many dead pixel you have to have before Asus accepts RMA on it?

I'know that in first 14 days you can with any reason return it and sure i will if i find any stuck/dead pixels... But wondering just in case.

Also, and can Asus confirm that how strict is the quality control with new panel like this? So how likely is it to get dead pixels out of the box?

Cheers!

[Joni]

Disapointed about quality of this "premium panel" monitor. My first PG278Q had 5 pixel faults (1x dead,1x stuck blue,3x hot/bright) now got replacement few days ago and this one does have bright dot aswell at top left corner. Will see what support says about this, but surely for me this is unacceptable. After payed such premium price (850€) would expect monitor to be premium quality/faultless aswell.

Features pov its great, but such faults on this supposedly high end monitor really makes me think twice next time before will purchase asus screen again.

[Choum]

I just received a new one. 1 dead pixel this time but in the center (really in the center) of the monitor !
Dam, they're all defective or what ?

I have taken the 0 dead pixel warranty (from the reseller) this time, so I have to send it back again.

[Joni]

Choum wrote:
I just received a new one. 1 dead pixel this time but in the center (really in the center) of the monitor !
Dam, they're all defective or what ?

I have taken the 0 dead pixel warranty (from the reseller) this time, so I have to send it back again.

Ye its not nice to buy such highend monitor and then have to get it replaced several times. I need to wait now till they Asus get swap stock to the service center & they dont have any eta when that will happen. Really think Asus pushed this out too early, firstly its unacceptable that Asus suppose to have onsite swap warranty, but now they cant do the exchance simply because their own service centers doesnt have single of these these monitors on their hands. First monitor i got replaced by shop as they still had these at their shelves, but now its not possibility anymore as they are out of stock & doesnt have any eta when next batch arrives, so sending this back would leave me completely without monitor for undefined time & thats not something im willing to do. Overall how this has gone is quite unbelivable! Priority when releasing such high end monitor/product would be to first ensure that customers doesnt need to suffer if there will be some bad sample. I have allready wasted almost month on this case.

As said earlier, will think twice before purchasing Asus monitor again in future. I have always been big supporter of Asus, but how this case has been handled has really left bitter taste.

[grahnen]

Joni wrote:
Ye its not nice to buy such highend monitor and then have to get it replaced several times. I need to wait now till they Asus get swap stock to the service center & they dont have any eta when that will happen. Really think Asus pushed this out too early, firstly its unacceptable that Asus suppose to have onsite swap warranty, but now they cant do the exchance simply because their own service centers doesnt have single of these these monitors on their hands. First monitor i got replaced by shop as they still had these at their shelves, but now its not possibility anymore as they are out of stock & doesnt have any eta when next batch arrives, so sending this back would leave me completely without monitor for undefined time & thats not something im willing to do. Overall how this has gone is quite unbelivable! Priority when releasing such high end monitor/product would be to first ensure that customers doesnt need to suffer if there will be some bad sample. I have allready wasted almost month on this case.

As said earlier, will think twice before purchasing Asus monitor again in future. I have always been big supporter of Asus, but how this case has been handled has really left bitter taste.

Looks like we are in the same boat. I have my second screen here that doesnt work. I cant use it because of money back policy. Asus wont make a statement if this can be fixed. So i guess i will need to return it to get my money back. When i called asus support in sweden I was told to turn it back otherwise they will add to the case, that customer refuses to turn back the screen to the reseller. This is NOT premium.

Premium is when you get a NEW replacemant montitor and until they get them in stock for exchange. I am free to use the one with problems.

[kkn]

EU/nordic you have to return it to where you bought it from.
just like i have to do if i buy it from komplett.no i have to return it to them so they can return it to asus or look over it and send me a new one.
simple as that.
EU/nordic = not USA or asia or what ever.
we have our own way, just like the US have.

you have the warranty period that is in your country, we ( norway ) have 5 years by law no matter what.

[grahnen]

kkn wrote:
EU/nordic you have to return it to where you bought it from.
just like i have to do if i buy it from komplett.no i have to return it to them so they can return it to asus or look over it and send me a new one.
simple as that.
EU/nordic = not USA or asia or what ever.
we have our own way, just like the US have.

you have the warranty period that is in your country, we ( norway ) have 5 years by law no matter what.

Yes, Im just saying that its not premium. For me the easiest way would be to return the monitor by using the 14days purchase by approval policy. But this will result in another customer that gets a product with errors. Atleast asus could speak about the stripes / grain movement error.

[Joni]

kkn wrote:
EU/nordic you have to return it to where you bought it from.
just like i have to do if i buy it from komplett.no i have to return it to them so they can return it to asus or look over it and send me a new one.
simple as that.
EU/nordic = not USA or asia or what ever.
we have our own way, just like the US have.

you have the warranty period that is in your country, we ( norway ) have 5 years by law no matter what.

I think warranty policys vary by country even inside europe.

Atleast here in finland every model of Asus screens/monitors has onsite/swap warranty policy & even asus own support said to me on phone that this model supposed to have such policy aswell. Why it doesnt work like it should currently is simply because asus service centers doesnt have these screens at stock = obviously they cant do exhange when they dont have these monitors :). All PG278Q monitors that got to europe so far had gone straight to the shop shelves.

Thats exatly what i meant in my previous post, asus should have waited till there is more of these screens availeble until releasing it. I dared to buy such expensive screen mainly because of onsite swap policy, so would be covered if something like this happens. Now it has been total nightmare to me.

[Choum]

Finally the third monitor is good, no dead pixel (build in August 2014).

[class101]

Didn't get these problems hopefully, first monitor all perfect except sometimes I see in DayZ Standalone, some menu screens are rendered at a very low fps but since it is only in menus I don't really care, I believe this will be fixed in a coming nvidia driver update with the "Out of range" issues others are experiencing in BF4 for example, at least I hope 😞

[TequilaSenorTea]

As this monitor was almost year delay to perfect this build and bring the best screen to gaming. Why there seem to be a rush job in quality to get them out of the door? What also makes this a horrid launch they didn't stock their own warehouses in the event of returns as this will just increase delays.