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PG32UQ went black

Brilar1967
Level 7

‎09-13-2022 04:25 AM - last edited on ‎03-06-2024 10:15 PM by Community Admin

About a week ago I was watching a video and the monitor went black. I have tried the cables with another monitor and they are working fine. I have tried everything, but the monitor is still black. I think I have to RMA this. The firmware is 034.
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4 REPLIES 4

xeromist
Moderator

‎09-13-2022 01:52 PM

Can you bring up the on-screen display? If not then definitely RMA. If you get the OSD I would also try plugging it into all of the inputs and try another HDMI source like a chromecast, bd player, etc. If none of that works, RMA.
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Brilar1967
Level 7
In response to xeromist

‎09-14-2022 12:39 AM

No, the OSD is not showing. I tested the cables on another monitor and they worked on that. The loudspeaker work.
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RogScott
Level 12
In response to Brilar1967

‎09-14-2022 02:08 PM

Only thing not mentioned above, but you've probably tried it: Completely power cycle it (i.e., unplug from wall for ~30 seconds before plugging in again). But if you've done that, and the OSD still won't come up, then I'd say RMA time.
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Brilar1967
Level 7
In response to RogScott

‎09-15-2022 08:07 AM

Yep, tried that. Downgraded the fw to 024, but still the same.
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