bubulus wrote:
i think they dont even look at their forums. thats a shame for a 2500 euro monitor 😞
This is a user forum sponsored by ASUS. Only a few actual ASUS employees frequent here and then only sporadically. Raja is the only one Ive noted on lately but then he said he has to go off to Taiwan I believe so his presence may diminish. Pretty much all the mods and Admins even do not work for ASUS. We try to help each other out where we can and most of the time thats sufficient. If you are having genuine issues I would suggest going to the online support page and logging a ticket. Phone calls are not recommended, better to have an Epaper trail. If its about updating firmware just for the sake of updating I would just leave it be. Don't fix what isn't broken.
AFIK firmware updates on monitors is not a user task, the monitors have to be sent in which I'm not fond of doing myself. Too many horror stories of them coming back banged up or in worse operating condition than they were before they were sent in. Should you send it in get packaging other than OEM as the OEM packaing wont come back and only send whats needed. Monitor, Power brick done.
