PG27UQ Doesnt Turn On

[TheClap08]

Recently my PG27UQ wont turn on unless I unplug it and let it discharge for a bit, although this doesnt always work and I have to do the unplug, discharge, plug back in dance several times before the monitor will turn on. The LED indicator light will turn on, sometimes it flashes, sometimes it stays white. Its not a connection issue as the on screen display/menu will not show up on the screen either.

I've tried disabling DisplayPort/HDMI Deep Sleep and it did seem to fix the issue...but the G-Sync fan doesnt turn off so its not a viable long term solution.

Has anyone else run into this issue and was it fixable? I've had the monitor for 5 years so its definitely out of warranty, but a monitor really should last longer than that especially when it was over $1500 brand new.

[TheClap08]

I talked to Asus support via chat and they said I can RMA it for $85 + whatever it costs to fix. I saw Asus also contracts/recommends Microcenter for RMA repairs so I reached out to them to see if they could take a look at the monitor instead...and they informed me they dont really work on monitors.

I think I'm going to go through with the RMA process and at least get a quote for the repairs. I havent been able to find pricing data online, but I assume it'll be expensive. Regardless I'll post the costs so future generations can learn from my misfortune.

[Mysteriaz]

I have this same issue. Started happening about 2 months ago. Same replies from micro center. The Asus support rep told me I’m more than likely better off replacing the monitor given the diagnostic fees and repair cost. This was very discouraging. I’ve found the monitor will power on after apply heat to it with a blow dryer. I’ve been doing this daily hoping to stumble upon a solution as the monitor cost a pretty penny. Please let me know your repair costs!