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pg27aqdm not saving setting

fahad3147
Level 7

Hello i just bought this monitor 3 days ago, 

i faced 3 problem

1- not saving setting:
every time i restart the my pc the setting reset.

2- when i turn off pc the screen show me color (blue-red-green

3-when i turn on my computer the half of my scree is blur i need to press the button to disappear .

please help

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1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

On the OSD, scroll down to System Setup > All Reset.

Select Yes. Then cycle the AC (power) at the socket and retest.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

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6 REPLIES 6

fahad3147
Level 7

forget to mention for the problem number 2 :
i can't turn off my screen i have turn on my pc then turn off the screen

MrAgapiGC
Level 13

contact support. when you turn on the monitor and give you this pan of color means the monitor is on diagnostic mode or calibration mode. is a dark menu on ALL MONITORS. if this happens your please contact support for next step or action. they will guide on the process. if this can not be fix they will ask to return the unit.

Learn, Play Enjoy! We help and collaborate, NOT complain!

Silent_Scone
Super Moderator

Hi @fahad3147 

Can you please specify which settings are resetting?

Which firmware is the panel currently on? Please update to MCM106 if not having done so already.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

The monitor has the newest update.

All the settings color temp, hdr type, screen save 

 

 

fahad3147
Level 7


5349ec68-ae40-40b0-895e-3e281c69f4ad.jpg

every time i turn on my pc i get this, i have to press the back buttom 2 times

Hi,

On the OSD, scroll down to System Setup > All Reset.

Select Yes. Then cycle the AC (power) at the socket and retest.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090