04-22-2016 03:31 PM - last edited 3 weeks ago by ROGBot
09-03-2016 06:54 AM
I-Siamak-I wrote:
Ok guys so here is the story, the day before yesterday I drove 1.5 hour to the Service Center in California because I wanted to avoid any physical damage to my unit. when I arrived at first they were confused a bit regarding my issue but soon after their manager came in and helped me out and thankfully they have just received the so called Tools and firmware that morning. the manager was extremely helpful and was shocked that I drove all the way instead of shipping it, he offered me Tea/Coffee while I was waiting cuz he didn't wanna send me back empty handed, then he even brought me bottle of water and some cookies while I was waiting. long story short, they managed to install the firmware after about 2 hours since it was the first time they were doing it on PG279Q and had some technical difficulties ( apparently the firmware is not plug and play after all and needed some actual programming), anyways 2 days has passed and my unit so far hasn't shown a single sign of the initial issue and I noticed the panel much more responsive in a way when Alt+Tab in and out of games and Gsync re-enables instantly.
09-05-2016 10:09 AM
izzyreb02 wrote:
When you brought your monitor in, did you pack it in the retail box to them and return it back as you gave it? or did you bring the monitor itself alone with the connections?
09-06-2016 01:34 AM
09-07-2016 10:16 AM
I-Siamak-I wrote:
Hi there sorry for late reply, I packed it in its retail box along with the AC adapter only, and they packed it just like that when returned it to me.
11-07-2016 12:19 PM
thomas_yiu wrote:
Hi I-Siamak-I,
Just a update. We have a update firmware for this fix. When you send it in, email our RMA department to inform them to get V5.57 firmware upgrade to fix line in the middle of the screen issue.
11-07-2016 02:09 PM
11-07-2016 06:08 PM
09-07-2016 11:06 AM
I-Siamak-I wrote:
Hi there sorry for late reply, I packed it in its retail box along with the AC adapter only, and they packed it just like that when returned it to me.
09-03-2016 06:41 AM
11-07-2016 07:27 PM