MROOD wrote:
absolute nightmare started already, some guy from asus support wants me to rma the whole monitor, what a stupid idea
First thing I think you should do is call Asus back like 5 times and try and get different employees. explain the situation and ask if they can send you a new PSU and you will send back the bad one. The reason I say call back multiple times is because I have some this to different retailers or online services for refunds or exchange issues and sometimes the employees do not know a policy exactly word for word or they may think something is not possible when it can be done. I'm not sure is asus can do it as I described but if you talk to 5 employees and they all say the same thing of send in your monitor for RMA then I would say go to my next suggestion
As much as I hate to say this as I come from retail. If the only option they are giving you is to send back your entire monitor, Go to a store or online retailer. buy another Monitor of your exact same model and swap out the power supply. Return it and tell the store the power supply is having issues it looks like. They will refund your cash for the monitor and RMA the monitor to Asus as a retailer. All your left with is a new PSU. It's a dumb little loophole that I would hate to need to use as it doesn't effect Asus really it only wastes the employees time of the store and maybe some shipping cost to the store at some point but the don't take a huge hit from it. Please only do this as a last resort. It is frowned upon but coming from an big name electronics retailer, All the employees at the store would understand this issue and on multiple occasions myself and other employees have done this for customers with issues similar to this situation.
I7-4790k OC 4.9 1.375v
MSI Gaming X GTX 1080 OC core:2055Mhz Mem:5504Mhz
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