04-28-2022 09:49 PM
05-20-2022 04:49 PM
07-06-2022 07:11 AM
GiordanoLuna wrote:
[Hello. I'm sorry for what's happening to you. For my part I can tell you that I have exactly the same problem, but with the USB-C charging port on the right side. He also stopped charging from one moment to another. In fact it happened while working with my laptop, in charging mode of up to 80% and besides, I had not touched the port or the cable in weeks. I thought the charger had failed so I connected a generic 100w charger that I bought from Amazon with a Baseus USB-C cable compatible with 100w and the laptop worked again. Then, I bought an original power source online and when I connected it, it presented the same problem. Big surprise. Apparently, my computer has a serious electrical problem in one of the ports and it is not a problem of the charger. The only solution I see is to ask ASUS to receive my X13 and repair it. And I think you should do the same if you have a guarantee. It is no coincidence that exactly the same thing has happened to two users. I hope you can solve your problem. Greetings from Chile
09-25-2023 01:05 AM
Hello, I own a GV301RE model and I'm encountering the same issue. Fortunately, I have a 100W third-party charger, but as some of you may be aware, it only delivers 60W of power.
This problem seems to be related to the USB controller. In my experience, when this issue arises, the right USB-C 3.2 port also behaves erratically. I use a program called Twomon SE to utilize my phone as a secondary screen, which necessitates a stable USB connection. However, it frequently connects and disconnects repeatedly. which is the first symptom that something has gone wrong internally.
After a while of doing my own thing, the battery warning appears, but the laptop was connected all the time. After a few resets the issue seems to go away, but this is the seccond time it has happened to me and I was wondering if someone found a solution or i should contact support.
Thanks!