05-30-2014
03:59 AM
- last edited on
03-05-2024
10:49 PM
by
ROGBot
05-30-2014 06:05 AM
05-30-2014 06:17 AM
JazJazJaz79 wrote:
Dear hmscott,
Thank you for your reply...
05-30-2014 06:56 AM
05-30-2014 09:07 AM
JazJazJaz79 wrote:
Dear hmscott,
Thank you for your reply.
I left there since 14 May 2014. I'll scan my service form and post it here tomorrow evening.
I never took back my laptop since 14 May 2014.
They are unable to get it working today.
It is because they don't have any in-house technicians at all.
Entire after sales and warranty is outsourced to 3rd party service tech.
I have to leave my laptop there again today and they gave me new service number as per noted above.
I am very very disappointed when they took out my unit.
They don't even bother to put my laptop into a protective cover / box / packet.
This clearly shows that they never handle my machine with care.
I did visited 1 of their 3rd party service tech located 2 level below this service center.
They just simply slot all the laptop into a cardboard without any protection. All of them just stag there.
Honestly I am very very angry with Asus Malaysia and the way they handle after sales service and warranty.
Their service call center sucks! Totally no commitment, no responsibility, not able to give me clear update on my laptop status.
They have no clear idea what is the problem with my laptop and they cannot let me know what kind of solutions / countermeasures to rectify the problem. All they can say is sorry sorry and I don't know.
They can't even tell me when can the unit ready. Just keep telling me to wait.
The service center is even worst. I got the number but never able to call in at all.
I made 20 - 30 calls everyday hoping someone can update me the warranty status.
What I get is the phone keep ringing and ringing and not even anyone bother to pick up the bloody phone.
If you were in my shoes, what will be your feeling? Frustrated, right?
I even put up complaint mails via Asus's service sites, but not getting proper respond from Asus.
I don't scream, they don't even bother to call me and update me my warranty status.
I really want to circulate this complaint to Asus HQ in Taiwan.
I am just one of the very annoyed customer.
Today there were another 2 more customers before me scolding the staff there as they still couldn't get their laptop back after 1 month plus with the service center.
The product has no problem. It is Asus's management problem.
It is the very core of the management structure that screw up all the customers in Malaysia.
To my point of view, Asus just want to con money from the consumers. They have no interest in taking care both the brand and customers.
World class machine + **** up after sales service = total rubbish.
05-30-2014 07:17 AM
05-30-2014 07:31 AM
06-01-2014 07:22 PM
JazJazJaz79 wrote:
Dear hmscott,
Thanks for sharing these link here.
I'll read them through.
Will keep the progress posted here.
06-05-2014 02:02 AM