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Windows 8.1 update murders G75vx

Scave
Level 7
A few weeks ago I got a windows update that required a reboot. After a few reboots and installation screens, it said "We couldn't complete the updates. Undoing changes. Don't turn off your computer". I waited for a few hours and it still said that. I rebooted, same screen. After a few hours of troubleshooting including windows repairs and system restores I ended up reinstalling windows completely. Not fun.

Fast forward to today.

I got a windows update prompt. Didn't think about it. Rebooted. Stuck in same place.


Any idea what is causing this???
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12 REPLIES 12

C4RN1
Level 9
Your best bet is a clean install of 8.1. It's really a pain to get windows 8 to upgrade to8.1 if it fails on your first try.

With a fresh install your computer will run a lot faster than just upgrading. If you disable wireless or have the network cable unplugged you will be able to create an offline profile (one that doesn't require a M$ email address).

Follow Clints instructions for a fresh install

G75VXUser
Level 7
Scave wrote:
A few weeks ago I got a windows update that required a reboot. After a few reboots and installation screens, it said "We couldn't complete the updates. Undoing changes. Don't turn off your computer". I waited for a few hours and it still said that. I rebooted, same screen. After a few hours of troubleshooting including windows repairs and system restores I ended up reinstalling windows completely. Not fun.

Fast forward to today.

I got a windows update prompt. Didn't think about it. Rebooted. Stuck in same place.


Any idea what is causing this???


Hello,

I had similar problem two weeks ago on the G75vx Asus Notebook
with Windows 8 after reset PC, when updates tryied to be applied
after restarting PC (140 - 180 updates).

It ended with message "failure configuring updates reverting back",
and then installed updates were uninstalled, as at the beginning, after
some time.

Finally I solved this problem by 2 actions:

1. In BIOS, where was UEFI boot, I disabled Secure Boot.
Because, some updates, was trying to overwrite system files,
and with Secure Boot Enable, it was impossible.

This solution helped to solve one half of problems, but not all.
Finally, the second action was needed:

2. In Windows 8 when typing
"services.msc"
in Run Dialog

I found, that on my computer
"Cryptographics services"
was unable to start.

Even when I tryied it to start manualy.

It returned always error 5 "Access denied".

Then on some forum I found, that it is possible to
track with Process Monitor, where is the problem.

I found, that on my computer, during starting "Cryptographics services"
system was trying access in windows registry:
"HKLM\System\WPA"
folder with read/write permission, and it had not be granted.

So I with "regedit" changed access rights for
"HKLM\System\WPA"
(Permissions...)
to "Full Control"
for SYSTEM and Administrators users (or also other, if needed).

After this change in regedit, it was already possible to start
"Cryptohraphic services" sucessfully.


And then these two action helped, that
updates began to work.

( To be true, I also used action 3. , but I think, that after action 1. and action 2. it was not already needed)

3. Also finally I didn't install all updates "at once", but I did it in "small groups of 10-20 updates",
but I think, that after 1. and 2. solutions it was not needed, but I did it, because I did not know at that time,
if there is not else some other problem.

Then was possible also Upgrade Windows 8 to Windows 8.1
and later to Windows 10 on this G75VX Asus Notebook.

Yes the easiest way is to just download the latest ISO and clean install 8.1, previous to doing this have all the latest drivers Asus Support Download ready to install. It avoids all the issues you experienced. Good thread to read http://rog.asus.com/forum/showthread.php?28758-GUIDE-G55-G75-Upgrade-Notes&country=&status=
Also one in the G752 forum http://rog.asus.com/forum/showthread.php?76993-Guide-How-to-install-windows-8-8-1-10-The-proper-way-... The G75VX came with windows 8 so turning off secure boot should not need to be turned off it doesn't hurt to turn if off so a mute point as long as you turn it back on!
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