Hello guys, short story long:
My ROG G750JS with Windows 8.1 64 got stuck for 5 or more minutes, ctrl+alt+del didn't work. I shut the laptop down using the button. When power up, the OS is stuck at loading system. I use the USB recovery stick made by myself using asus backtracker to recover the system. The tool loads but after some minutes fails to locate the recovery files (i don’t know why, the files are in the USB and i have two of the USB sticks from different brands and the output is the same, error finding the recovery files).
Anyway, i use another USB with windows 8.1 installation files. Load the repair tools, refresh didn’t work, restore either. Both keep telling me my SSD drive is locked. From the same tools i open the command windows and tried to fix the MBR using bootrec commands fixmbr, fixboot,rebuildbcd without luck. I use diskpart to erase all the partitions and install windows again over my SSD without luck again. Diskpart clean command refuses to erase the disk because is locked. Then i let the automatic windows repair tool fix the problem by itself, without luck again, everything fails.
I replaced the SSD with another hard drive with windows 8 installed and the SSD as a secondary drive, the computer works fine, both the hard drive and the SSD are recognized. I use the computer management tool to erase the partitions on the SSD and install windows back but it is impossible, i cannot delete or erase or format any of the partitions of the SSD, the options are greyed out. I suspect a physical problem on the SSD. I proceed to download a Sandisk Tool to check the SSD integrity. Run the test and everything is fine.
Then i use an ubuntu live USB to try to fix the locked SSD. Run Gparted, it recognized my drives and all the partitions but its unable to do any operations over the disk. Then i use ntfsfix command without luck. Not even trying to install ubuntu on the disk is possible, keeps telling me there is a windows MBR partition and cannot delete that.
All the things that i describe before was my attempt to fix the problem by myself. I spend three days researching over the internet and on forums. There is a lot of people complaining because of this, some of them have more luck than others. All of this problems are because windows 8.1 have the option to fastboot the computer but if something fails or the PC didn’t shut down properly the disk gets locked. This option should be off by default.
I really need help with this. What else should i do?
(BTW, i already send the same information to technical support, awaiting for an answer)
