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Windows 10 sound drivers and audio wizard?

Jamesgz
Level 7
HI, I did a clean windows 10 installation on my G751JY.

I tried to install the audio drivers version "7569". It uninstalled the previous version of the driver first, then restarted the computer. However, after the restart, it started to uninstall the driver again, and restarted again... and it never installed the new version of the driver.

I tried to uninstall the driver manually and to disable the sound card. However, after every restart, the old driver "7564"is still on it...

Is it because of the mutiple drivers that I have?
http://gyazo.com/0bfb9c8173423aa7b77487283de56dc8

Also, where can I download the audio wizard? does it come with the driver installation?

Thank you!
41,221 Views
9 REPLIES 9

KITT_2013
Level 10
Just install the new driver over the old one. It should work.

it has two steps: uninstall old version and install new version as its default steps

Basemath
Level 7
Did you try uninstalling it through the Device Manager? Right click the Realtek one in the pic you posted. Uninstall and check the box to remove the driver. That should disallow it from autoinstalling via Win Update.

edit: Actually, I think that will just uninstall it. You may need to also download this tool directly from Microsoft which prevents select updates or drivers from downloading/autoinstalling.

https://support.microsoft.com/en-us/kb/3073930?utm_source=twitter

Basemath wrote:
Did you try uninstalling it through the Device Manager? Right click the Realtek one in the pic you posted. Uninstall and check the box to remove the driver. That should disallow it from autoinstalling via Win Update.

edit: Actually, I think that will just uninstall it. You may need to also download this tool directly from Microsoft which prevents select updates or drivers from downloading/autoinstalling.

https://support.microsoft.com/en-us/kb/3073930?utm_source=twitter

yea, i tried uninstalling it through the device manager. I will try to download that . thanks

Setoku
Level 8
ftp ://ftp3.realtek.com.tw/Realtek/7560_PG431_VISTA_WHQL_DellSkylake_SST_v503_WOV_v84_USBAudrd_v33_MaxxAudio_Installer_2.6.6168.10_MUP.zip
This is the version im using and i have everything as i did like windows 8

remove the space from ftp[]://

login : spcust
password : hwwk758z

Setoku wrote:
ftp ://ftp3.realtek.com.tw/Realtek/7560_PG431_VISTA_WHQL_DellSkylake_SST_v503_WOV_v84_USBAudrd_v33_MaxxAudio_Installer_2.6.6168.10_MUP.zip
This is the version im using and i have everything as i did like windows 8

login : spcust
password : hwwk758z


link doesnt work

EDIT: nvm

AQUASTEVAE
Level 8
you need to download realtek version 7560, NOT 7564, and install it like normal. even if it does something funny on the first run, just do it again. usually it will uninstall the old one, restart, and then install the new one. try it a few times if needed.
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aeolisio
Level 10
On the 22 g751s i have upgraded for work and the people i have helped on forums have done this which gives back the audio wizard and sound works correctly
you just go to http://support.asus.com/Download.asp...udio&p=3&s=111
click windows 8.1x64
download this
Version V6.0.1.7503
Description Realtek Audio Driver
or any realtek audio driver more current then that but thats the one i used. it will reboot you 3 times for install and youll have the rog audio wizard again.
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Jamesgz
Level 7
Everything fixed after I disconnected my internet!