gtx1660Ti Max-Q Design wrote:
the forum owner is Asus but we never see someone from Asus here ?
User purchases a ASUS Laptop in Europe. It is sold without OS or software. There's no recovery partition or eSupport Folder. It's up to the user to install the OS but he has a problem. The graphics driver is not installing properly with Windows 10. Where does he turn for support?
First problem is the model is not listed in the ASUS Download Center, a similar model is listed but not the exact model he has purchased. The similar model listed has a different BIOS that's in the exiting laptop.
Does ASUS have responsibility to make the OS and/or software repairs?
Is the store he purchased the laptop from responsible for OS and/or software repairs?
Why the heck is ASUS not even listing this model?
The user's model is a ASUS ROG Zephyrus G GA532DU, the similar model listed in the ASUS Download Center is ASUS ROG Zephyrus G GA502DU.
Come on Clintlgm, cl-Albert, Gps3dx, what's going on here?
Reminds me about the G752VS, ROG G752VS (7th Gen Intel Core), and ROG G752VS OC Edition (7th Gen Intel Core) mixup. Had to resort to asking folks to identify their models (I use dxdiag.exe) before even starting help.
This user states dxdiag identified his GA532DU as a GA502DU. I asked for copy of the dxdiag file but he refused.