What is the Secret to getting someone not completely F***Ing retarded on the support

[Mirage]

Lines, because after 3 total RMA's (The first one actually did something but that was back for a dead GPU, but who knows maybe the cause is something on the GPU again) I am getting fed up enough to wish I was in california to go beat the support techs with my still failing laptop.

Seriously, is there ANY official ASUS people on this forum that are even remotely useful?

[Zygomorphic]

I don't think they'll send you the mobo, since they don't official sanction CPU and/or GPU changes on their laptops. Glad to see that they are taking care of you! 🙂 Best of luck!

[Mason]

Sorry, I'll resend the PM.

There is an Authorized Service Provider in New York, NY so that may be a better option for you. The board that I was referring to is brand new. I'll let you know the details in the PM.

[Mason]

I'll see what I can work out regarding cross shipping of a replacement component as a one time courtesy since you've had several RMAs. I'll wait for your reply to my PM and we can go from there.

[Sinless]

I sent my G75 for RMA because the MOBO, is this a common problem with the G75? cause i dont want to sent it back again for the same problem.

[Mason]

Sinless wrote:
I sent my G75 for RMA because the MOBO, is this a common problem with the G75? cause i dont want to sent it back again for the same problem.

Hi Sinless,
I haven't heard of any problems with the MB on the G75. I've seen some spot issues here and there related to other parts of the G75 but not MB problems. Also, the OP has a G73 so it's a completely different model.

[Mirage]

Well its somewhat solved now, just waiting for mason to send me the RMA info so I can send it to them before leaving for college and get it sent to me when I'm up there.

[Zygomorphic]

Mirage wrote:
Well its somewhat solved now, just waiting for mason to send me the RMA info so I can send it to them before leaving for college and get it sent to me when I'm up there.

Wonderful! 🙂 ... I'm glad to hear that they are taking care of you! 🙂

[Mason]

Hey Mirage. I heard Chastity is handling this RMA for you and sounds like he knows exactly what the problem is. I wanted him to take over your RMA from the beginning anyway, so I'm glad he's taking care of you. If you ever need me to get a quick message to him or anything, let me know.

[dstrakele]

Mason@ASUS wrote:
I heard Chastity is handling this RMA for you and sounds like he knows exactly what the problem is.

Wow - Chastity is alive?!?!?! Just like the Priceline Negotiator....

[Chastity]

dstrakele wrote:
Wow - Chastity is alive?!?!?! Just like the Priceline Negotiator....

I just wanted to add: 😛