What is the Secret to getting someone not completely F***Ing retarded on the support

[Mirage]

Lines, because after 3 total RMA's (The first one actually did something but that was back for a dead GPU, but who knows maybe the cause is something on the GPU again) I am getting fed up enough to wish I was in california to go beat the support techs with my still failing laptop.

Seriously, is there ANY official ASUS people on this forum that are even remotely useful?

[Zygomorphic]

@Mirage, I understand you are frustrated, and everyone needs little time (and space) to vent. The first post or two of frustration were OK, but what is the point in continuing? We all know how you feel, and ASUS reps have offered to contact you to help you out. The last two posts were all but pointless. Maybe you should try asking for help rather than blasting everyone. Sometimes saying "please" really does change things! 🙂

[TheGongshow]

No, you know what i put in? My money. I put it into their pocket and i expect a product that isn't broken out of the box. If you bought a brand new BMW and drove it off the lot to have it's fan stop spinning or noise and smoke come out of it a week into owning it, they'd do everything in their power to make you happy. Asus on the other hand will expect you to pay more money to them to fix a product they sold you as broken.

[chrsplmr]

GongShow Quote: "My G55 is making the same noise. Asus told me to RMA because it is most likely a fan, but couldn't give me a timeline on how long it would take and also told me that i would be responsible for paying to ship my computer to them after spending 1500+ dollars on it just 30 days ago. I told them i won't do it and that their warranty is an absolute joke. "

Gong, What country are you in? Did you start a thread on this ? or Contact Mason ? cl-scott ? Why did you
not return it to the retailer ?
"... i expect a product that isn't broken out of the box." If it were broken from the box, why did you not
exchange it ? (..especially after spending $1500+.. and the return/exchange time is expired .. then ???
why not RMA?)

"In summary, Emotions are like Money Here. Worthless." The 'here' I refer to is This Forum.

"Asus on the other hand will expect you to pay more money to them to fix a product they sold you as broken."
This implies that 'they' knew ... really ?
( 'They' are probably sitting around, slapping each other on the back, 'We sure got Gong, didnt we ?')
The cost of shipping is moot, RMA it friend.

Smoke from a BMW ? That's just silly. haahhahaa
Best of Luck Gong--
OP - My apologies again for interrupting 'this' thread .. carry on.c.

[TheGongshow]

chrsplmr wrote:
GongShow Quote: "My G55 is making the same noise. Asus told me to RMA because it is most likely a fan, but couldn't give me a timeline on how long it would take and also told me that i would be responsible for paying to ship my computer to them after spending 1500+ dollars on it just 30 days ago. I told them i won't do it and that their warranty is an absolute joke. "

Gong, What country are you in? Did you start a thread on this ? or Contact Mason ? cl-scott ? Why did you
not return it to the retailer ?
"... i expect a product that isn't broken out of the box." If it were broken from the box, why did you not
exchange it ? (..especially after spending $1500+.. and the return/exchange time is expired .. then ???
why not RMA?)

"In summary, Emotions are like Money Here. Worthless." The 'here' I refer to is This Forum.

"Asus on the other hand will expect you to pay more money to them to fix a product they sold you as broken."
This implies that 'they' knew ... really ?
( 'They' are probably sitting around, slapping each other on the back, 'We sure got Gong, didnt we ?')
The cost of shipping is moot, RMA it friend.

Smoke from a BMW ? That's just silly. haahhahaa
Best of Luck Gong--
OP - My apologies again for interrupting 'this' thread .. carry on.c.

First of all, the computer did not start making the noise until 15+ days, which is outside of Fry's return policy. I don't blame Asus for Fry's problems.

No, i am not implying they knew. I am implying that they can't afford NOT TO KNOW. That is what Quality Control does. Read these forums, QA is not Asus' strong point.

Also, are you implying you couldn't buy a lemon of a BMW? Oh that's right, because we come back once again to my point BMW has QA and doesn't allow cars off of their factory line that people will have to return or have major repairs to within 2 weeks of buying.

You obviously have drank the Kool-Aid from this company. Unless they pay your mortgage stop being a blind tool and defending them.

[Shawnnepc]

Please see below:

TheGongshow wrote:
First of all, the computer did not start making the noise until 15+ days, which is outside of Fry's return policy. I don't blame Asus for Fry's problems.

Did you contact the retailer and ask for a exception? I've never had problems exchanging a unit after 15days with Fry's or ANY retailer.


No, i am not implying they knew. I am implying that they can't afford NOT TO KNOW. That is what Quality Control does. Read these forums, QA is not Asus' strong point.

It's very likely that the unit passed QA. You can't predict failures, ASUS has a set of tests that are run on each unit to verify that it's functional. Any further QA would both cost the company unreasonable amounts of money, which would drive the costs up. It's common for customers to misunderstand the nature of QA, there's no way possible to predict failures. It's also possible ESD(Electrostatic discharge) could of damaged the unit in transit. If that was the case, there's nothing in the whole wide world that could protect you from that

Also, are you implying you couldn't buy a lemon of a BMW? Oh that's right, because we come back once again to my point BMW has QA and doesn't allow cars off of their factory line that people will have to return or have major repairs to within 2 weeks of buying.

I've only had one defective G Series so far. I exchanged the unit for a brand new one. If I had to guess we've sold 30-40+ of them

You obviously have drank the Kool-Aid from this company. Unless they pay your mortgage stop being a blind tool and defending them.

[chrsplmr]

Mirage .. again ? Is your wish to have your G (Which model again?) repaired or do you just wish to flame Out.
We have asked you to PM Mason .. have you ?
Now cl-scott has said "... please do let me know, and I will do everything I can to make sure you are made whole. "

Do you respond to either attempt ? NO. Another rant.

Fanty- Start a thread on your issue ... c.

[UltimaRage]

Mirage, I don't necessarily disagree. I would be fed up before that point too.

However, people will respond better if you stay respectful.

My .02 cents.

[Mason]

I know you're running short on time before going back to school but if you'd like to do an RMA, I can make sure it's escalated and expedited so we'll get it back to you within 8 days if at all possible and I think that shouldn't be much of a problem as it should just be a 1 or 2 day thing to replace the MB. I'm checking right now to see what G73Sw components we have so if you decide to send it in I'll make sure we get it taken care of ASAP.

[chrsplmr]

... i love this bar.c.

[Zygomorphic]

chrsplmr wrote:
... i love this bar.c.

??? :confused: ??? You mean the candid nature of certain individuals about their feelings?