Mirage wrote:
That's actually blatantly hilarious Scott, because all I've gotten from ASUS's support people is bull****, and annoying waiting music, oh and of course the 'we'll leave him a note to call you back he should in about 30 minutes' and then nothing, its nice to be treated so well by the 'elevated' support after waiting on hold for a good 10-20 minutes with music that would make any sane person want to commit homicide.
Want to know how they decline to stand by the warranty? By sending the laptop back broken twice when its obvious to anyone with half a brain and computer science education that its a mainboard issue that needs to be fixed by replacement; but that would be just too useful i'd think and would lose them money overall that can be better spent obviously on neglecting their support lines.
As chrsplmr said, if you are interested in getting your unit repaired, feel free to send me a PM or email, and I'll do what I can to help you out with that. Unfortunately, you're going to have to actually send it in for repair before I can actually help. I'm good, but I do have my limits.
I am with you on musak in general. Every place I have ever worked, there are things I would have liked to be able to change... But a lot of times when I stop and really start thinking about those changes, and some of the knock-on effects of those changes, suddenly things aren't as simple as they seemed at first blush. In a hypothetical scenario where a widget manufacturing company increases the number of people on the phone support lines, that's an expense of probably around $100K/year for every employee added. So if this hypothetical company then wants to remain profitable, and thus in business, they need to be able to recoup that $100K/year/employee. The most obvious solution to this scenario would be to increase prices on the widgets the company sells. Then you'll have customers complaining that each widget costs 10 cents more. Then maybe the company loses a couple of smaller customers and that affects the economies of scale, so now each widget has to cost 15 cents more because materials cost more since the company isn't buying in the same level of bulk. Even this is an incredibly over-simplified scenario. Sadly, few things in life are as simple as, "Let's just throw more resources at it."
Finally, just as a minor point. For all intents and purposes I am an @ASUS. Mason sits right behind me here. Mine is a new naming scheme, but Mason's account is kind of legacy account under a different naming scheme.
