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Warning: Asus G752VY-DH78K Specifications Misleading!

alienbaby
Level 7
I purchased an Asus G752VY-D78K from the eStore (http://store.asus.com/us/item/201510AM090006013/A38824). Please review this sample from the laptop specifications for this product:

Storage
1TB 7200RPM + 512GB SSD (PCIEG3x4)

I was under the impression the laptop included one 512GB PCIE SSD. Instead, the laptop came with 2 256GB SSDs with absolutely no working RAID configuration. One SSD is assigned to "C:" and the other SSD is assigned to "F:".

That's not what Asus is advertising on the eStore. For me, 256GB SSD for "C:" is not enough space and I'm not interested in an SSD hard drive configuration like that.

I tried calling the System Product Support line today but they redirected me to the eStore, which does not open again until Monday.

I'm sharing this experience with the Asus community in hopes to expose what they're doing and to seek advice/feedback.
395 Views
15 REPLIES 15

JustinThyme
Level 13
This has been noted a couple of times before with that model. I agree 100% that is should list 2x256GB M2 NVMe drives but in the end its all in the wording. It lists 64GB ram which we all know that no one is making 64GB sticks, its 4x 16GB sticks. Its says 512GB SSD and doesnt specify that its 2x256GB or 1x 512GB.

What gets to me the most about it is if you want to add more you have to scrap one and lose 256GB. A single 512GB SM951 NVMe would have been much better.

In the end the best you will get out of them is offering a return with a 15% restocking fee if that as it just doesn't specify anywhere that its a single 512GB SSD.

Thanks for the post though so folks will know that what they are getting is 2x256GB NVMe drives.:cool:



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

Thanks for your feedback.

I actually disagree with the analogy of comparing the 2x256GB SSDs to 4x16GB RAM because the RAM being 4x16GB does not have any impact on a user's experience. From a user's perspective, however, having only 256GB on C:\ would be a deal breaker to most power users.

The Asus eStore is not selling the G752VY as advertised and I believe this does not only apply only to my particular model.

toronto699
Level 13
I agree with alienbaby , I have a DH78K and was expecting 1 512GB PCIE drive. its misleading , in my simple opinion , I was planning to add another 512GB PCIE ,now that will be 2 512GB PCIE Drives added , as for ram 64GB is 64GB no matter the size and would expect all slots to be full as u can install no more than 64GB but when we talk Hard Drives we expect 1 512GB as advertised not 2x256GB , that's what most would think and expect. The Editors At CBC TV and IT Technical Staff are surprised with 2X256 SSD Drives that was unexpected and will be rectified by our IT Department very limited for TV Broadcast purposes. Then again more research should have been carried out by CBC IT Technical Purchasing Staff. No Bonus for them HA HA
My G752 is being upgraded and modified to rectify this over sight for CBC TV Broadcast work purposes .
Advertising is Advertising but slight of hand is deceit in my simple opinion.

I have to think this is a dirty trick by Asus!! of course we all would expect from the advertising that a single 512 GB drive would be in there. or as Asus did with some of the G750 they had 2 128 GB in raid to equal 1 drive of 256 GB. So yea they should have at least put them in RAID to equal 512 GB
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

JustinThyme
Level 13
Don't get me wrong fellas, I wouldn't like it either. Just playing the devils advocate and precisely how it would come out in the wash. You did in fact get 512GB capacity of SSD drive. Marketing majors are experts at the word games. I'm sure the only reason they did this was purchasing got a better deal on bulk lots of 256GB drives.
The RAM in this instance is maxed out but what if you bought the DH72 and it came with 4x8GB instead of 2x16GB? You wouldn't be able to upgrade it to the full 64 GB without first removing all the 8GB sticks. Not how it comes but just a comparison, both would in fact be 32GB of RAM.

I've never liked the fact that you can't order it exactly how you want it directly from ASUS. You get a choice of a few models and have to pick whatever is closest which usually means you get something you don't even want. You can spec or out from places like Gentech or Xotic PC but you still start with something you don't want that is priced higher than other places. Then their add ons are more expensive and their credits for removing a piece of hardware are laughable. Ultimate would be the machine you bought with 2x512GB m2 SSDs and a 2 TB sata III SSD in the 2.5" bay. They would probably put that machine at the $5k mark when the cost difference should really only put it at $4k.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

JustinThyme: I got the 2tb Samsung 850 Pro and replaced the factory 1TB with it. I'm curious though. If I bought that 512GB PCIE (950 or whatever it is called) like what you did, how would I install it and how do I restore my current Windows 10 Professional onto the new primary 512GB SSD? Do I just make a USB backup of my OS and then swap the 2x256GB SSDs with the new 512GB SSD and restore the USB with my 1x512GB PCIE as the primary drive or does it involve a different process and completely reloading Windows/drivers on the new drive?

No you should use cloning software to clone your current OS Driver to your new 512 950. IE leave your current SSD with OS on it where it is. Remove your 2nd 256gB and then install your 950 GB 512 then clone 256 to 512, shut down remove your old SSD 256 GB move the 512 gB to slot 1 M.2. Put up your factory 256 GB as a back up for later use? Start up your 512 GB should boot. I always recommend Macrium Reflect Free to do this. Here is a link to a Video that shows you how to do this. Works every time. there a other cloning software that work also. In the video don't convert to MBR if you do this step at all convert to GPT This video will even show you how to reduce or expand your C:\ to fit the new SSD on in one clone.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

Yea those of us that have been around come to expect this kind of crap. My first experience was with G75 VW we all thought we were going to have Thunderbolt. Turned out we didn't advertising in small print showed only select models would have it . I'm not sure but I don't think any of the G75VW ever actually go it. A years or so later the G75VX did get it. We all just didn't read the spec's close enough. We Always recommend verifying exactly what you are buying with the vendor
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

JustinThyme
Level 13
To put in a 512GB 950 pro you just remove the 256GB drive that does not have the OS on it and install the 950 pro in its place. Then download samsung data migration and clone the OS drive in automatic mode to the 950 pro, it will automatically resize the partitions to take up the 512GB. When its done shut down, pull out the 256GB with the OS on it, move the 950 pro into its place then put the other drive back in. You then have a primary drive with 512GB and a 256GB for just file storage. You can do as I do anyhow and put the original drive away for the aw crap factor. Much easier to just put that back in and clone than it is to use the recovery feature. Faster too.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein