unable to set my monitor to 60 Hertz [ASUS ROG Zephyrus G GA532DU-AL005]

[gtx1660Ti_Max-Q]

Hi,


I bought the new ASUS ROG Zephyrus G GA532DU-AL005

This laptop is really recent : was referenced (released) on the 20th of June (found it on a seller website page).

Links related to it:
https://shop.hardware.fr/fiche/AR201903150066.html?gclid=EAIaIQobChMIno3WwJ6e4wIVpgrTCh3McAJQEAYYASA...
on Asus website : https://www.asus.com/us/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/


I'm on windows 10 64 bits home. there is the nvidia gpu and the integrated amd gpu.

i need to set my monitor refresh rate to 6O Hertz:

To resume, i'm unable to change the refresh rate through both nvidia panel control and nvidia inspector.

Regarding the only display available to change the refresh rate (the integrated gpu), i can only set the refresh rate to 48 Hertz:
https://imgur.com/a/4wzhQjd

The refresh rate options of integrated gpu seems to be shared with the refresh rate option of the nvidia gpu:
I can change the refresh rate of the integrated gpu as shown previously to 48Hertz. Then, in nvidia inspector, i put a fps limiter of 6O and i enabled vsync. When i start the game, the fps counter show constant 48fps so my monitor refresh rate when i use the game is 48 Hertz: and this is the value i set up regarding the integrated gpu. nvidia gpu seems to share same refresh rate as the one you set up for the integrated gpu. (and my game was starting for sure with nvidia gpu: i checked this).

Why the hell i can only set 48 Hertz..

I can't Believe that I can't set up my monitor to 60 Hertz.

Besides, when i open AMD Display Optimizations, it says "No graphic driver detected"
https://imgur.com/a/cV6oKIC

while the amd gpu is known as active and recognized in the Windows device manager.


I do believe that this issue will be fixed as soon as possible.

I look forward to hearing from you.

Kind regards,

a customer who would like to enjoy a smooth experience

All the reasons why i want to set to 60 Hertz are explained in details here: https://forums.geforce.com/default/topic/1155308/geforce-drivers/the-standard-nvidia-graphics-driver...

you can go directly to the second page as i have no more problems with nvidia driver install.

[xeromist]

gtx1660Ti Max-Q Design wrote:
just received a mail from ASUS SAV now telling me that the GA502 support page was the good one... How manytimes will they changed what they said earlier????

I Hope it's ok now.....


https://www.asus.com/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/


NOW, IT WOULD BE COOL IF SOMEONE FROM ASUS COME HERE TO SAY YES IT'S OK AND TO SAY jdfrench WAS WRONG

In case you were wrong jdfrench3, i hope you will apologize for all the anxiety you spread...

This is a customer discussion forum, not an official support channel. I'm a customer, you're a customer, JD is a customer. If you don't like talking to us you don't have to. To reach ASUS you have to deal with phone support.

Right now you are the one "spreading anxiety" with all your raging. It's not productive. JD tried to help you. Maybe his advice wasn't helpful to you. Just ignore it and move on.

I really do hope you are able to resolve the issues with this machine. It's not fun to buy new hardware and have it be buggy. Just tone it down a bit please.