Troubleshooting ASUS G73 Touchpad Problems

[V2-V3]

ASUS G73 Owners experiancing Touchpad issues can try the below steps to resolve touch pad and keyboard problems.

G73 Keyboard and TouchPad FIX

1/17/2011 Big Thanks to Gary Key and all others at ASUS who worked on this fix!

01/07/11 Update - Please download and use this file for the missing keystroke problem - https://www.yousendit.com/download/R...a0RvQnRjR0E9PQ -
(use the DOS or Win7 method with the latest utilities on our website and on AC power only)
This BIOS should fix remaining problems, based on latest test reports. Please updated to the latest ATK, AMD Catalyst, and Touchpad drivers. Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -gary_key@asus.com-(remove the hypens). We will then contact you for additional information or service.



12/25 Update - New BIOS Link - Please follow below Instructions as Before

The BIOS file and related flashing utilities along with a Synoptics diagnostic reporting utility are available here - http://www.mediafire.com/file/tb5wes98jja966x/G73JhASb.rar for download. All driver download links are based on assumptions that Windows 7 64-bit is the OS choice, please adjust accordingly on the driver downloads if this is not the case.

We highly suggest you visit the G73Jw (having G73Jh page updated) download page here - ASUSTeK Computer Inc. and download the following files and install them prior to flashing the BIOS.

ATK - Version V1.0.0007
TouchPad - Version V15.0.11.0
Others - Intel Engine Management Interface - Version V6.0.0.1179
Others - Keyboard Device Filter - Version V1.0.0.3

I realize there are later drivers available for these programs but at this point we need everyone on equal driver sets based on our testing with this beta BIOS.

After updating your BIOS (use the DOS or Win7 method with the latest utilities on our website and on AC power only) please do the following -
1. Update to the latest VBios if you do not already have it installed - file download and instructions are located here - G73Jh GSOD Vbios Update
2. Uninstall the Realtek Audio and HDMI driver sets and then reinstall with HD Codec version 2.55 and ATI HDMI 2.55 driver sets if they are not already installed. The download link is here (need to accept the license first) - Realtek
3. Do a complete uninstall of the AMD Video drivers and then install the 10.12 driver set that is available here - http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=2.4.2.... 7 - 64-Bit Edition
4. Also, please ensure the latest DirectX update is installed - Download details: DirectX End-User Runtime Web Installer and all important Win7 updates are installed.

Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -gary_key@asus.com-(remove the hypens).

We have noticed a significant amount of systems returned for the missing keystroke problem have been fixed with the above procedure in early testing and this new BIOS has solved further problems. However, it has not been perfect so we need to collect further information from those users still having problems.

J73JH Users Make Sure you have updated your Vbios to the latest version, there is a step by step guide available here: http://www.asusrog.com/forums/showth...D-Vbios-Update

Also checkto see if your BIOS is up to date the current BIOS version is version 0211

[Caladius]

I had purchased my ASUS G73JW about 3 years ago (maybe longer) and have experienced all the problems. Missing keystrokes and touchpad control errors. I have a fix that worked for me and i wish to pass on this solution to everyone here in hopes that it works for you as well.


Open up Mouse settings and click the "Device Settings" tab.
Then click the "Settings" button to open up the Properties for Synaptics Touchpad"

Expand "Pointing" then expand "Sensitivity".
Click "PalmCheck" and move the slider to the second mark from the right side (right where the red bar starts on the slider)
Click "Touch Sensitivity" and move the slider to the third mark from the right.
Click the "Apply" button and close out the settings windows.

This should increase the Palm contact issues surrounding the touch pad (case pressure included) as well as stops the touch pad from losing connectivity when a random light touch causes the pad to register a false finger.

This has worked for me for a few days now with constant 8 hour work days. No problems and i hope this works for those who have this issue as well.

Take care and goodluck ( i still have not relieve my missed key strokes issue.

[lightfoot]

thanks caladius, but i am not sure but i think this fix is for a different problem that we are experiencing here. this thread is dealing with touch pad insensitivity. that is, i tap on it and it doesnt register the tap. even though i have the sensitivity set to a light setting.. HOWever , i did put the settings that you recommend and did notice that the mouse pad worked a little better let's see if it helps. thanks!

Caladius wrote:
I had purchased my ASUS G73JW about 3 years ago (maybe longer) and have experienced all the problems. Missing keystrokes and touchpad control errors. I have a fix that worked for me and i wish to pass on this solution to everyone here in hopes that it works for you as well.


Open up Mouse settings and click the "Device Settings" tab.
Then click the "Settings" button to open up the Properties for Synaptics Touchpad"

Expand "Pointing" then expand "Sensitivity".
Click "PalmCheck" and move the slider to the second mark from the right side (right where the red bar starts on the slider)
Click "Touch Sensitivity" and move the slider to the third mark from the right.
Click the "Apply" button and close out the settings windows.

This should increase the Palm contact issues surrounding the touch pad (case pressure included) as well as stops the touch pad from losing connectivity when a random light touch causes the pad to register a false finger.

This has worked for me for a few days now with constant 8 hour work days. No problems and i hope this works for those who have this issue as well.

Take care and goodluck ( i still have not relieve my missed key strokes issue.

[Lezz]

Hi all,

it looks like after 3 years off struggling, I've found how to reset touchpad driver just-by-click!
I'm so happy, that I've even created a separate topic to discuss this workaround.