Troubleshooting ASUS G73 Touchpad Problems

[V2-V3]

ASUS G73 Owners experiancing Touchpad issues can try the below steps to resolve touch pad and keyboard problems.

G73 Keyboard and TouchPad FIX

1/17/2011 Big Thanks to Gary Key and all others at ASUS who worked on this fix!

01/07/11 Update - Please download and use this file for the missing keystroke problem - https://www.yousendit.com/download/R...a0RvQnRjR0E9PQ -
(use the DOS or Win7 method with the latest utilities on our website and on AC power only)
This BIOS should fix remaining problems, based on latest test reports. Please updated to the latest ATK, AMD Catalyst, and Touchpad drivers. Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -gary_key@asus.com-(remove the hypens). We will then contact you for additional information or service.



12/25 Update - New BIOS Link - Please follow below Instructions as Before

The BIOS file and related flashing utilities along with a Synoptics diagnostic reporting utility are available here - http://www.mediafire.com/file/tb5wes98jja966x/G73JhASb.rar for download. All driver download links are based on assumptions that Windows 7 64-bit is the OS choice, please adjust accordingly on the driver downloads if this is not the case.

We highly suggest you visit the G73Jw (having G73Jh page updated) download page here - ASUSTeK Computer Inc. and download the following files and install them prior to flashing the BIOS.

ATK - Version V1.0.0007
TouchPad - Version V15.0.11.0
Others - Intel Engine Management Interface - Version V6.0.0.1179
Others - Keyboard Device Filter - Version V1.0.0.3

I realize there are later drivers available for these programs but at this point we need everyone on equal driver sets based on our testing with this beta BIOS.

After updating your BIOS (use the DOS or Win7 method with the latest utilities on our website and on AC power only) please do the following -
1. Update to the latest VBios if you do not already have it installed - file download and instructions are located here - G73Jh GSOD Vbios Update
2. Uninstall the Realtek Audio and HDMI driver sets and then reinstall with HD Codec version 2.55 and ATI HDMI 2.55 driver sets if they are not already installed. The download link is here (need to accept the license first) - Realtek
3. Do a complete uninstall of the AMD Video drivers and then install the 10.12 driver set that is available here - http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=2.4.2.... 7 - 64-Bit Edition
4. Also, please ensure the latest DirectX update is installed - Download details: DirectX End-User Runtime Web Installer and all important Win7 updates are installed.

Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -gary_key@asus.com-(remove the hypens).

We have noticed a significant amount of systems returned for the missing keystroke problem have been fixed with the above procedure in early testing and this new BIOS has solved further problems. However, it has not been perfect so we need to collect further information from those users still having problems.

J73JH Users Make Sure you have updated your Vbios to the latest version, there is a step by step guide available here: http://www.asusrog.com/forums/showth...D-Vbios-Update

Also checkto see if your BIOS is up to date the current BIOS version is version 0211

[Retired]

Have had the trackpad issue (erratic movement, jumping, random zoom, deadzones) for as long as I can rememberer. RMA'ed a few weeks ago... Aside from getting some faint screen damage in the form of a horizontal bleed line, I've since restored the system and the touchpad is as bad as ever. Can't really expression the frustration and displeasure I'm having. The entire ownership has been an uphill battle against what is essentially a broken machine; one I cannot get fixed despite still being in warranty. Being forced to use a mouse is not an acceptable option.

[Retired]

I think this is purely a software problem. I had him a few months and now, everything works great! I tried all possible combinations of drivers for ATK, Synaptics, etc. and still it was not good. But now since a few days I can not find any mistake! I do not know what happened! I had uninstalled all the drivers for the touchpad. System saw it as a PS2 mouse. Then I gradually bite manually restore driver from the disk. I already have four different versions. Three of them are called as well. I tried them gradually and at the third attempt suddenly work it. GUI reports now that my version Synaptics is v15.0.11 05Mar10. Bios 213.
I have now two usefull aplications in the taskbar: Moodpad and Pressure Graph. Maybe something can also identify with them.

[simpleone71]

I've tried everything also. Even tried the 2.05 firmware that just came out for the G73jw. Still acts crazy, possibly even worse. Really not wanting to RMA, cause I know it will just mean no laptop for a few months while they don't fix anything. I think at this point I might file a complaint with VISA and also the FTC. Asus has lost me as a customer from their motherboards and everthing else. Would anyone be interested in forming a class action lawsuit?

[simpleone71]

I've tried everything also. Even tried the 2.05 firmware that just came out for the G73jw. Still acts crazy, possibly even worse. Really not wanting to RMA, cause I know it will just mean no laptop for a few months while they don't fix anything. I think at this point I might file a complaint with VISA and also the FTC. Asus has lost me as a customer from their motherboards and everything else. Would anyone be interested in forming a class action lawsuit?

[durylmartin]

I'm on
vbios 93 no mods
AMD 11.02
bios 213
atk 1.0.0008
syn 15.2.7

I gotta say it's better. Updated vbios then removed everything and cleaned then reinstalled. Really glad I have an ssd otherwise all this uninstalling and reinstalling would have been more of a pita.

[Retired]

G73jh
Bios 213
Vbios 93
W7 64 SP1
ATK 1.0.0008
Catalyst 2011.0126.1749.31909
ATI Radeon 8.821.0.0
Synaptics 15.0.11.0
Touchpad work perfect now!

[Chastity]

Once you flash the BIOS, I would suggest uninstalling and installing the Touchpad drivers. There are new settings in the BIOS, and may need to be rediscovered.

[durylmartin]

Chastity wrote:
Once you flash the BIOS, I would suggest uninstalling and installing the Touchpad drivers. There are new settings in the BIOS, and may need to be rediscovered.

I want to try the Modded vbios for battery life. It seems as though the touchpad is ok now so I should be able to go back to the current config if it fails. Any recommendations on the install before I start?

[Retired]

durylmartin wrote:
I want to try the Modded vbios for battery life. It seems as though the touchpad is ok now so I should be able to go back to the current config if it fails. Any recommendations on the install before I start?

Videobios not affect the activity of the touchpad. My touchpad worked well regardless of vbios.

[Chastity]

I added a KB / TP fix package for G73 series on my driver Page. Look under Packages.

Contains:

ATK 1.0.0008
Synaptics 15.2.11
213 BIOS for JH
205 BIOS for JW

Confirmed that the 15.2.11 is the driver package we were waiting for.