Troubleshooting ASUS G73 Touchpad Problems

[V2-V3]

ASUS G73 Owners experiancing Touchpad issues can try the below steps to resolve touch pad and keyboard problems.

G73 Keyboard and TouchPad FIX

1/17/2011 Big Thanks to Gary Key and all others at ASUS who worked on this fix!

01/07/11 Update - Please download and use this file for the missing keystroke problem - https://www.yousendit.com/download/R...a0RvQnRjR0E9PQ -
(use the DOS or Win7 method with the latest utilities on our website and on AC power only)
This BIOS should fix remaining problems, based on latest test reports. Please updated to the latest ATK, AMD Catalyst, and Touchpad drivers. Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -gary_key@asus.com-(remove the hypens). We will then contact you for additional information or service.



12/25 Update - New BIOS Link - Please follow below Instructions as Before

The BIOS file and related flashing utilities along with a Synoptics diagnostic reporting utility are available here - http://www.mediafire.com/file/tb5wes98jja966x/G73JhASb.rar for download. All driver download links are based on assumptions that Windows 7 64-bit is the OS choice, please adjust accordingly on the driver downloads if this is not the case.

We highly suggest you visit the G73Jw (having G73Jh page updated) download page here - ASUSTeK Computer Inc. and download the following files and install them prior to flashing the BIOS.

ATK - Version V1.0.0007
TouchPad - Version V15.0.11.0
Others - Intel Engine Management Interface - Version V6.0.0.1179
Others - Keyboard Device Filter - Version V1.0.0.3

I realize there are later drivers available for these programs but at this point we need everyone on equal driver sets based on our testing with this beta BIOS.

After updating your BIOS (use the DOS or Win7 method with the latest utilities on our website and on AC power only) please do the following -
1. Update to the latest VBios if you do not already have it installed - file download and instructions are located here - G73Jh GSOD Vbios Update
2. Uninstall the Realtek Audio and HDMI driver sets and then reinstall with HD Codec version 2.55 and ATI HDMI 2.55 driver sets if they are not already installed. The download link is here (need to accept the license first) - Realtek
3. Do a complete uninstall of the AMD Video drivers and then install the 10.12 driver set that is available here - http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx?type=2.4.2&product=2.4.2.... 7 - 64-Bit Edition
4. Also, please ensure the latest DirectX update is installed - Download details: DirectX End-User Runtime Web Installer and all important Win7 updates are installed.

Please use the system and if the missing keystrokes problem is still present please follow the instructions in the Synaptics diagnostic PDF and send the output file to me at -gary_key@asus.com-(remove the hypens).

We have noticed a significant amount of systems returned for the missing keystroke problem have been fixed with the above procedure in early testing and this new BIOS has solved further problems. However, it has not been perfect so we need to collect further information from those users still having problems.

J73JH Users Make Sure you have updated your Vbios to the latest version, there is a step by step guide available here: http://www.asusrog.com/forums/showth...D-Vbios-Update

Also checkto see if your BIOS is up to date the current BIOS version is version 0211

[Drago13]

yeah this is getting very frustrating... ASUS needs to put a disclaimer on their future sales, that you "MUST" use a mouse, if you plan on using the touchpad more than an hour.. I hate using a mouse.. Its a lap top, meant to be in your lap... Now I see why you get the free mouse with your laptop.. :mad:

[squibt]

durylmartin wrote:
Just a quick update.
I installed all the new stuff but had no luck-it was about the worst it has been. So I left bios 213 in, uninstalled all ATI, ATK and synoptics.( uninstalled everything ati). Rebooted to safe mode ran crap cleaner. Rebooted ran registry cleaner. Reinstalled stock ATI V8.683.0.0 from asus site. Reboot-installed ATK 1.0.0001. Reboot-installed synoptics 14.0.10.0. Rebooted and seemed ok then had problems again. Reinstalled synoptics 14.0.10.0 over the top of existing install-still some problems. Set palm check to max and haven't had a problem since. It seems to me that some of the keyboard fixes have been making my touchpad worse. Since I didn't have keyboard problems to start with I decided to go back to ATK 1.0.0001. This seems to be working pretty good just about normal so far going on 3 days. Right now I can't believe its fixed.

durylmartin,

What Keyboard Device Filter are you at...Device Manager.....


squibt

[durylmartin]

1.0.0.3

[Retired]

When is the new synaptics release coming out?!?!?

[durylmartin]

squibt
SUP

[squibt]

durylmartin wrote:
squibt
SUP

Same old....d,

Gonna change my drivers to what you have installed...



Are you still good? Seems you may be right about the fixes...things are always ok for a bit then back to the same old...

I have tried every combo new and old and still have issues. I'm also using ATK 1.0.0008.

I don't remember having such TP issues when I first bought the unit...maybe the driver updates are all messed up. I have a good mind to do a factory restore to see if I am right.

Later...

[durylmartin]

Squibt
Where u at. Ur TP still working ok

[squibt]

durylmartin wrote:
Squibt
Where u at. Ur TP still working ok

Still here,

Nothing I try fixes this issue. Some drivers are better than others but I still get the pointer seizing up and jumping across the screen. Refresh or F5 seems to fix it for a short while...minutes.

[durylmartin]

Yes-mine is still pretty good. Also agree when I first got it the touchpad seemed to have less issues. I uninstalled everything and cleaned good using the crap cleaner then tune up utilities registry cleaner. I purposely didn't use the atk version V1.0.0005 because it was a later release I believe for keyboard issues. I think the order is important-ati-atk-synoptics. I didn't do anything to the vbios-it is still stock. I never had any video or keyboard issues. I am currently very happy with my lappy agian. Hope that you can get the same results I did. Next I want one of those 120hz screens-I hear they're awesome.

[durylmartin]

Oh yeah squibt
Make sure after ati uninstall that you uninstall video driver in device manager select the delete driver checkbox when u click uninstall.