Temporary fix for the touchpad bug on G752VS - possibly solved??

[FrOz3n]

Hi everyone,

Bored by the non-responsiveness of ASUS officials, I've messed around with the touchpad bug when resuming the laptop from sleep.

Fix:
1. Open "Device Manager";
2. Expand "Human Interface Devices" section;
3. Right-click on "ASUS Precision Touchpad";
4. Click "Disable";
5. Right-click on "ASUS Precision Touchpad"
6. Click "Enable

This does the trick and gets back the gestures working after sleep.


I'm not kind of a click guy, so I've automated this whole process.
Download this. It's a simple bat script I wrote which restarts the driver using devcon so that's why the devcon64.exe is in the archive.

Note: You need both files in the same directory for the script to work.

This enables you to only open the TouchpadFix file manually after windows resume.



Furthermore, you could schedule a task via "Task Scheduler".

Here are the task properties I've set:

Single trigger "On Event"




Make sure you uncheck "Start only if the computer is on AC power"


So if you schedule a new task, you won't even need to open the TouchpadFix file manually.


Hope I helped.

[zvober]

27.11.2017

Dear Asus Valued Customer,
Regarding the below described case, we thank you for the information attached and we kindly inform you we have forwarded your message to the responsible department of our HQ.

[FreshPrince15]

How does it work ? Honestly I did not understand it .... need a fix !*

[lonevvolf]

Guys, I don't believe it, but the trackpad issue is actually really fixed!!!! I just installed the new Windows update which was released yesterday, and just to test, disabled my Scheduled Task fix. Lo and behold, after sleep and wake, scrolling is still operational!!! I can't believe it!!

EDIT: Looks like I spoke a bit too soon. It does seem improved after a short sleep, but after longer sleep, it still has the same issue. 😞

[lonevvolf]

Just an update - I've been running without the temporary fix now since my last post, and have had very few, if any problems with the scrolling. Looks like it's really taken care of. I guess no thanks to Asus? :S

[ST9752]

Not here. I disabled Fast Startup after Win 10 Build 1803 broke my gestures. I manually killed and restarted the I2C HID device which had no effect. Didn't bother trying to automate that as it didn't work.

[Miq_Mac]

Guys,

Have anyone tried if this issue is fixed in 2018 October Update?

[Miq_Mac]

To anyone that encounter this thread - problem seems to be fixed after upgrading Windows to 1809 (2018 October update)