System will not shut down without holding power button

[Retired]

Restart works fine, but powers down completely and then comes back up. Shut down fails and sit on black screen with all fans still running and all lights off.

I have to hold the power button down to turn off completely. I've reimaged this 6-7 times now to try and resolve the issue, to no success.

Started happening about 4-5 weeks ago.

[Retired]

It's been two months, and no reply. I'm thinking maybe an RMA for this might be a really great idea. Hopefully the GSOD issue is resolved on the one they ship me. 😉

(And I'm now missing one rear rubber foot. I love this machine so much, discovering that nearly brought me to tears. I've had three people see mine and go and buy this model, and one bought the JW)

[Chastity]

I gather that you have a G73JH, right? If so, what you need is the vBIOS update (see the sticky for either the GSOD fix thread, or my Driver and Application Reference) to fix the GPU crashes.

[Keith_Smith]

Dang two months and you didn't look for a fix for the GSOD? that would have drove me mad since its such an easy fix.

[Retired]

was there an ssd mod done to this? if you remove the top two memory modules and the hard drives does the problem persist?