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Step-by-Step: Using ASUS Recovery DVDs to Restore G75

Cecil_2099
Level 11
Since there seems to be a lot of confusion and mis-understanding on how to use the ASUS Recovery DVDs you burn by using the AI Recovery program to restore your computer to the "straight from the factory" state, I thought I should make a step-by-step guide to walk owners through it. So here goes:

The version of the AI Recovery Utility currently shipping on all G75s does not recover systems with 1TB hard drives. So before you go around wiping your drive or creating the Recovery DVDs, update the AI Recovery Utility to at least 1.0.24 (download it from the product support page where you can download the drivers).

  • If you haven't already, use the AI Recovery Utility (version 1.0.24 or newer, not the 1.0.23 version that comes shipped with the G75) to burn your ASUS Recovery DVDs. You should do this prior to uninstalling any and all "bloatware" and prior to reformatting/wiping/re-partitioning your hard drive. On a G75VW-BBK5 you will end up with three (3) DVDs.
  • A few notes/assumptions prior to starting:
    - Your computer is off and no DVDs are in the optical drive.
    - You have only one drive connected to the G75 on the right-hand drive bay (based on the drive caddy letter) and that is the drive you want to restore TO.
    - It doesn't matter if the drive is an HDD or SSD and the size does not matter.
  • Start up your computer and immediately start hitting the 'Esc' key until you see the following screen appear:
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  • Place the first ASUS Recovery DVD into your optical drive.
  • Select your optical drive (on my G75VW-BBK5 that is the HL-DT-ST drive) and hit 'Enter' key.
  • You will get a black screen with the words "Windows is loading files..." at the bottom with a grey bar at the bottom that will fill white:
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  • Windows will load and you will get a dialogue box titled "AI RECOVERY" saying "Are you ready to restore this image?" Click the 'OK' button.
  • You will get another "AI RECOVERY" dialogue box, this time telling you "Restoring will overwrite your hard drive. Do you want to continue?" Click the 'OK' button.
  • If you are using the ASUS Recovery DVDs to restore onto a new hard drive, you may get another "AI RECOVERY" dialogue box saying "Your disk layout has been changed. AI Recovery needs to partition your disk again. You will lost all your data in your disk if you continue with the data recovery operation." Click the 'OK' button.
  • Otherwise you will see an "AI Recovery Restore" dialogue box that says "This DVD/BD will help you recover hidden partition. Check the AC adapter connection and do not interrupt the restoration process." This will have a progress indicator.
  • The computer will automatically eject the first DVD and prompt you to insert the second DVD and later the third DVD.
  • When that is complete, the last DVD will eject and an "AI RECOVERY" dialogue box will tell you that it "Successfully restored the disk from the ASUS Recovery DVD/BD. Elapsed time: 00:XX:XX". Click 'OK'. (It took me 00:43:23 (43 minutes) to restore the recovery partition.)
  • The computer will restart and you'll get another black "Windows is loading files..." screen.
  • Windows will start and you will get a DOS screen followed by an "ASUS Preload Wizard" dialogue that asks you to select your language to continue. Pick your language and click the 'Next >' button.
  • Click through the next screen.
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  • On the next screen you can choose whichever option you feel is best.
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  • Click through the next screen.
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  • Click 'Finish' to start the process.
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  • This is where you leave the computer alone. You will see a series of DOS screens and the computer will restart itself at least 6 times. Whatever you do, do not interact with the computer. It doesn't matter if it prompts you for something or restarts on its own. Leave it alone to finish everything.
  • When you see the following screen, you know the recovery process has completed successfully.
    Congratulations, your G75 is now back to it's factory-like condition.
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So in total it took about 1.5 hours to complete (43 minutes to recreate the recovery partition from the DVDs and another 50 minutes to restore back to factory state).

I hope this helps clear up the process!

Update: After serious testing across multiple G75VW users, we can confirm that the ASUS Recovery DVDs do NOT work on 1TB drives (regardless of manufacturer) if they are burned with the base AI Recovery Utility version that ships with the G75VWs. Make sure you install the latest version (1.0.24) BEFORE creating your Recovery DVDs.
G75VW-BBK5 (Stock configuration with added Crucial M4 256GB SATA SSD as OS boot drive)

Need to know how to restore your G75 to it's factory-like condition? Go to my step-by-step guide:
Step-by-Step: Using ASUS Recovery DVDs to Restore G75

Want to download the latest drivers and utilities for your G75/G55? Go to this thread:
Downloading New Drivers/Utilities for G75/G55
350,377 Views
217 REPLIES 217

@AlfredKoh, theoritically, yes it means that, literally.

practically, make a full backup of your d: partition first, for safety's sake.

If I ordered the recovery disks off of asus website "estore" do I still follow these steps? Also will these disks work for a laptop with a 1tb drive? It came with 2 disks.

Robertmcaloney wrote:
If I ordered the recovery disks off of asus website "estore" do I still follow these steps? Also will these disks work for a laptop with a 1tb drive? It came with 2 disks.


Dunno about if it will work with a 1 TB drive until it is tried ... depends what version of recovery utility they used to create the DVDs.

It should be useable though to recover ( for sure ) to a smaller drive like 500 gb that could then be updated to latest version of recovery utility ... then use that to burn a set of recovery DVDs that "should" work on a 1 tb drive.

It may work out of the box for a 1 tb drive ... I hope so ... but well ... just guessing here.

dstrakele
Level 14
Read this entire thread to reveal all the answers you seek, grasshopper....
G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT

rewben
Level 13
what happens when you press the f9 key during boot? it should start the recovery process (but i'm not sure if it's still working, since new OS installation should have modified necessary boot settings)

rewben wrote:
what happens when you press the f9 key during boot? it should start the recovery process (but i'm not sure if it's still working, since new OS installation should have modified necessary boot settings)


it starts recovery. then i go to reset your pc and it says "required drive partition not found". i didn't delete aby hidden parttions.

rewben
Level 13
i think the windows 7 installation must have messed something up 😕

i am not sure if there are other ways to run the recovery process from recovery partition.

rewben wrote:
i think the windows 7 installation must have messed something up 😕

i am not sure if there are other ways to run the recovery process from recovery partition.



ok, thx. i can now delete hidden partitions. do you know where is serial for win8 located if i want to install clean win8?

rewben
Level 13
@veky010, it should be stated in a sticker at the back of your laptop.

Lightning188
Level 7
Hi,

I would just precise that with the new BIOS 221, the recovery process after 100% and rebooting, the recovery doesn't boot and displays this message : "Reboot and select proper boot device or insert boot media in selected boot device and press key"

My computer reference is : G75VW-T1042V.

Before creating my DVD's recovery, i used the good version of AI Recovery and with the 210 BIOS the recovery worked fine...

Who can help me, please ?

Bests regards.

Lightning188.