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[SOLVED] [G751JY] Hibernation issue - freezes. Win 10 AU

hexaae
Level 12
I'm afraid that since Windows 10 x64 AU this laptop randomly freezes going in Hibernation mode: black screen, fan rolls, lamp + battery + last led (mousepad lock) lit, system freezed. Looks like can't "finish" hibernation and I have to to do a hard-rest pressing power button.
From my system logs this random problem (IRQL_NOT_LESS_OR_EQUAL 0xa) started after Windows Anniversary Updated. Never experienced this before. It happens after 3-4 days minimum, and randomly. I usually let the laptop go in hibernation by itself as a desktop replacement.
I have latest BIOS 211, no other issues of any kind, and all drivers updated (and no issues reported in Device Manager). nVidia drivers 368.69 (but doesn't look like a video issue since it just fails in the last part of hibernation when the screen is already off).

Others here with the same problem?
I could try re-flashing BIOS again... in the past it solved some issues on G751JY AFAICR.
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse
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20 REPLIES 20

warryabel
Level 7
from asus and ms u can get only standardblabla...
u like to have individual help give this forum a try!

I have the same exact issue, same bugcheck and everything on an MSI motherboard. Maybe its something to do with windows itself rather then the BIOS? Others may not notice or use hibernation at all. The only difference is mine just shuts down, I don't have to force power it off.

hexaae
Level 12
There are some known issues (not my case though) about Win 10 AU and SSDs unfortunately: https://www.reddit.com/r/Windows10/comments/4vufpo/windows_10_fully_freezes_after_anniversary_update...
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

warryabel
Level 7
on g752 they restored the efi part with easyuefi or so...here was a tread about it!

hexaae
Level 12
In the meanwhile I'll try with another SSD.

'Till now I've tested (port 0 = boot drive SATA-III, and port 3 = other SATA-II port inside the G751JY):

SanDisk Ultra II (port 0) - Samsung EVO 850 (port 3)
Crucial MX300 (port 0) - Samsung EVO 850 (port 3)
...Random freeze on hibernation.

Now I'll try:

Crucial MX300 (port 0) - SanDisk Ultra II (port 3)

Let's see if it's a Samsung EVO 850 vs Windows 10 AU issue... maybe some SSDs controllers became less compatible then others with Windows 10 AU.
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae
Level 12
NO WAY! BOSD again also using different SSDs.
It's definitely some sort of incompatibility in Windows 10 AU (and ASUS G751JY BIOS?).

This is the disastrous log of all crash tests trying to hibernate the laptop after Windows 10 Anniversary Update (currently 14393.351). It's a SERIOUS ISSUE for those using hibernation.

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae
Level 12
Let's try with latest build 8-Nov-2016 (Windows Update):

https://support.microsoft.com/en-us/help/12387/windows-10-update-history
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae
Level 12
No more freezes hibernating after 4 days... maybe it's finally fixed, and was indeed a Windows 10 bug since august 2016.
Windows update 14393.447 solved random hibernation freezes.

If I won't update this thread with bad news in the next 30 days, consider this a case closed.
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae
Level 12
BAD NEWS
it happened again after 22 days...

Does not turn off by itself after some HD led blinking and freezes forever in this state 'till you force a hard rest with power button.
On next boot Windows 10 14393.447 will have a new LOG with a BlueScreen "IRQL_NOT_LESS_OR_EQUAL" error.
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae
Level 12
@ASUS
Are we sure you provided latest Intel ME firmware/drivers?
http://station-drivers.com/index.php?option=com_remository&Itemid=352&func=select&id=88〈=en
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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse