!!solved!! g75 randomly started powering off. please help!!

[bioangel]

SOLVED!



So i have had me laptop for a while now. But all of a sudden with out warning it has started powering off on its own. Not your normal shut down either . like a desktop that had the plug pulled.

So i thought maybe it was over heating. Ran hwinfo and found them to be nominal.

so i figured it might be a software issue. so i did a clean install. Yet the problem still pursuits.

I have also blown out the fan and under side and also i have taken out the ram that i could reach in case that was the issue.

Anyone have any insight?

[cl-Albert]

Hi,

Posted a reply at your other thread:
http://rog.asus.com/forum/showthread.php?45556-G74sx-goes-into-hibernation-mode-when-right-fan-does-...

You might consider posting a new thread in the "Older G Series Notebooks" section to see if other G74Sx owners have more ideas, or I can move your thread above to that location if you prefer.

Anyway, I assumed your system was shutting down instead of hibernating when I replied in the thread above, but if it's really hibernating, you may want to check your Windows settings and disable all the actions to hibernate in case there is a malfunctioning lid switch (or power button??) that is actually causing your system to hibernate.

If the problem is not too difficult to catch though (provide steps if necessary?), I would hope your service center could just solve it for you to save you the trouble.

[bioangel]

so i posted in another thread that the computer should not shutdown on its own till a 100c. but there could be other things that are causing it to shut down early.

[RedDog]

Hey guys!

Ok so three weeks of receiving my laptop after the 3rd RMA again same issue. From the very first day it lagged and froze many times anywhere from 2-6 min long. I had to hard restart it to get it to run again. It was strange and persisted to do so for the remainder of the 3 weeks. The third week was the worst, because after thinking just random lag and freezing was the only problem it started to randomly shutdown again! 5-7 times a day. To top it all off during the third week it had many BSODs. I finally called back in to start my 4th RMA and got a hold of a manager. He assured me that I would have the pc looked at and contacted corporate of the issue. The repair facility received the laptop April 24th and on he same day deemed it non repairable. They told me my request for replacement was in and I should receive an email with 5-7 business days after stock was checked for the replacement option.

It is May 5th and I have called in about 6-7 times since before today wondering what the deal is. Every supervisor I have talked to has stated a different story each time. Some confirmed just 3 more business days and some confirmed I was never told how long. I talked to a supervisor May 2nd who was able to confirm for me that May 5th I would receive some sort of replacement email or corporate response no later than that date. I have just called in 3 times today and each one of the supervisors would not understand who told me the info plus would not connect me to a manager to plead my case.

I have lost all patience. Need I remind anyone out here in this forum that yes my beloved laptop has been in and out of repair since December 2013 until present day. Now I just feel like people at the repair facility do not care about their customers and for sure are giving me the cold shoulder.

If anyone can plead my case and others in this forum that would be wonderful. I fully support Asus, but we are rearing up on half a year here a d I cannot take it anymore.