[solved] Display driver stopped responding and has recovered

[cntmrc]

Hello everybody. I have a new Asus G75.

My problem

My problem is that after the login, when I start the first program, the screen becomes black for an instant; then the backlight goes to maximum setting, the image comes back and following message appears:

Display driver stopped responding and has recovered
Display driver NVIDIA Windows Kernel Mode Driver, Version 296.44 stopped
responding and has successfully recovered.


After that error the computer can work for hours without any problem (but i have to set the baklight back to its value at any login). If the computer stays idle for quite some time, the error can come back again when I start re-using the computer.

I opened a thread here, but it was the wrong section i guess.

What I have tried

Attempt 1.
I've tried to download the latest driver from the Nvidia website (link). The graphics card model is "NVIDIA GeForce GTX 670M", and the last driver I found is the version 304.79 beta (link). This attempt did not fix the problem.

Attempt 2.
Following the suggesions of the user c_man on this thread, I've tried to install the modded version of the driver, available here. I uninstalled all the Nvidia drivers (and disabled the auto-install option on windows 7). Then I edited the inf file in the display driver and i used the modified one. I installed this version of the driver. The drivers are working but the problem is still there.

Attempt 3.
I've tried the solution for this error on the Microsoft website here, using this "Fix it for me" application. No success.

Any of you experienced the same problem? Should I contact Asus support?

EDIT: The problem was a defective GPU card, I sent the computer bak to Asus, they replaced the GPU and now my computer is ok.

[sunny]

i have the exact same problem, however i never had the urge to send it back because it doesnt severely affect normal usuage... and it is way past my warrenty period i believe. so i take it that there is no fix to this problem? it is somewhat annoying sometimes when this happens during a game.. haha

i would appreciate it if someone keeps updating this post

[cntmrc]

Ok guys, apparently my computer is back from Asus assistance (in posses of the local vendor at the moment). They claim that they have replaced the graphic card (and made other adjustments on the screen border). Is it possible with this model to replace the graphic card without replacing the motherboard or it is soldered to the motherboard? I will try myself the system as soon as possible and give feedback, but what is your experience? Is it a plausible answer?

@sunny I've actually tried everything i could (1 month time after buy) before sending back to asus. Formatting, new fresh installs, every version of the Nvidia driver, microsoft patch, updating the system, upgrading the bios, disabling most of the startup programs and services, defragmenting the disc, defragmenting the registry, disabling 3D, changing Nvidia physics settings, etc... I'm not the type of person who just complain on everything (like you as far as i understand), but seriously, we are talking about a 1700€ machine. It should work better than a 700€ machine... this is why i decided to send back before the warranty ends (in italy is just 12 month, without the 0-white-pixel policy and without the Kasko protection, and without mouse and backpack), we will see now if the problem is fixed, i'll give feedback as soon as I can try the computer...

[cntmrc]

Ok, end of the story: it was a defective GPU. I sent the laptop to asus opening an RMA, they replaced the graphic card with a new one and now all works fine.

[emartinez]

Hello I have the same situation here with an ASUS G75VW from Best Buy, any news or how to resolve these issue? Please...
I have try different tricks found in google with no luck. Please i really need help
Thank in advance
Kike

[Slow-pC]

emartinez wrote:
Hello I have the same situation here with an ASUS G75VW from Best Buy, any news or how to resolve these issue? Please...
I have try different tricks found in google with no luck. Please i really need help
Thank in advance
Kike

I just purchased one recently as well from Best Buy and it looks like I'm in the same boat. Might just have to send it out but going to call Asus tomorrow if I cant figure it out, and maybe will send it out via work and see how it goes in the end. Was too good of a deal to miss out on at work so I don't mind being out a computer for a little bit. 🙂

[dkdenz]

I have the same problem with my brand new (1 week) G75VX-CV012H (from Amazon).
Tried almost everything... I called asus but the support-guy was not able to help me.

[Marc_Alpena]

I have been fighting the same problem, I set the TDR values to "0" in the registry and instead of blanking out every 90 seconds it does it every hour or so. I do not believe this is a hardware issue even though some have sent theirs back. I have seen this problem all over forums with no common denominator as far as hardware. All of my parts are new, just built it and fired it up a week or so ago. I will point out that even when it was blanking every 90 seconds I could log into planetside 2 and play flawlessly with no blanking out. I would like to find out why this happens and will not stop until I do but it helps to hear others ideas and issues.

[Marc_Alpena]

I seemed to have solved this, we will see but it quit doing it for the last few hours since I did this. I used solution #1 from the link here. I think it is all microsofts issue.
http://www.instructables.com/id/How-to-Fix-the-Nvlddmkm-Error/