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Screen of G751JY is not working properly.

TacticalTugboat
Level 7

‎08-10-2015 11:58 PM - last edited on ‎03-06-2024 02:18 AM by Community Admin

I got my G751JY recently and it has been working fine. However, whenever I start the computer after having shut it down, the screen stays black but I can see the blacklights go on. Nothing happens with the screen and it just changes brightness. I can still log in to my desktop but I can't see anything. After a couple restarts the screen works perfectly fine again. Is this a software problem or is the screen glitchy? Because it works perfectly after a restart or 2.
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Kimmix
Level 7

‎08-11-2015 12:07 AM

Every G751JY has this problem as far as I know (Mine does). Rediculous if you ask me.
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TacticalTugboat
Level 7
In response to Kimmix

‎08-11-2015 12:13 AM

Yeah, pay like 2K for this machine. It's good, just really annoying to start up. Even just putting it on hibernate doesn't give this problem. Weird. Tedious for booting up ><
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joshindaphils
Level 11
In response to Kimmix

‎08-11-2015 01:30 AM

Kimmix wrote:
Every G751JY has this problem as far as I know (Mine does). Rediculous if you ask me.


For what it is worth I've never experienced this problem and I only do full shutdowns. I've disabled my ability to hibernate to reclaim the 24GB of HDD space.

Sorry no further help on a solution, perhaps killing off hibernation is the change that make the difference? Would be a stretch but I'm not doing many things different from a default config.
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TacticalTugboat
Level 7
In response to joshindaphils

‎08-11-2015 01:38 AM

Where would I be able to kill of said hibernation (using windows 10 and was previously on windows 7, on my old computer). It's worth a shot!

I can hear the hard drive going beep beep (at least I'm assuming its that) when I boot it up.
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joshindaphils
Level 11

‎08-11-2015 02:00 AM

http://www.tenforums.com/tutorials/2859-hibernate-enable-disable-windows-10-a.html

Here is a link I just skimmed it, it looks like a good guide.

To note after it is disabled you can clean up hyberfil.sys which is about the size of your RAM taking up a good chuck of drive space. Also fast startup will be disabled.

Reading the descriptions of the issue again, this actually makes a lot of sense if fast startup is part of the cause here as if you don't have a screen, you are likely not shutting down cleanly and you wouldn't be using the fast startup on the next boot.
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