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ROG G751JM not CHARGING ISSUE. Please help

RazorVII
Level 7

‎05-03-2016 09:11 PM

I got a G751JM and the problem is that it is not charging. But putting my mouse over the battery icon, it says "plugged in, charging." After some time, the computer goes to sleep/ shut downs automatically (not sure which of the two occurs). Then the orange light indicator will blink, saying "plugged in, not charging." I tried the device manager battery driver uninstall. After uninsalling the Microsoft ACPI-Compliant Control Method Battery, it automatically requests for a restart. When prompted not to restart, battery icon will go missing for a couple of seconds and will be right back. I need help please.........
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4 REPLIES 4

Snelk
Level 7

‎05-04-2016 05:04 PM

What % charge is the battery at?
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RazorVII
Level 7
In response to Snelk

‎05-04-2016 11:10 PM

Snelk wrote:
What % charge is the battery at?


0% already. when i remove the plug, the pc dies
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alex_garmash1
Level 7
In response to RazorVII

‎10-18-2016 08:55 PM

Hi mate!
I just got the same problem.
It is my second case actually.
What was your solution?
Did you change the battery?
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XOIIO
Level 7

‎10-18-2016 10:56 PM

I had this issue once, let your battery run completely flat, try to start the computer several times until it's for sure dead.

Then leave it charge for at least 8 hours.

This is the battery calibration procedure I got over the phone from an asus rep and it worked on my g751jt.
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