cl-Albert wrote:
Make sure you're getting brand new units in sealed boxes, and if possible, take a picture of the box too so we can take a look at the seals.
Also, try a different store if you've been going to the same one?
The units were sealed. I went to 3 different stores in total between the 6 exchanges
They told me I have 2 choices: (1) return it for store credit <----my only logical choice
(2) keep it
btw the 6th unit's door was also not put in right (stuck out by the "L" shape of it). Geek Squad took it out, btw stripped screw, and it wouldn't sit in right.
I understand 6 returns being excessive but it was/is Asus's quality control department's fault. 99% sure it's not Best Buy's fault but, I hate how they were sorta nasty towards me. This is way too much hassle for a decent laptop. Now I am stuck with an abnormally large gift card, and I don't even shop at Best Buy -_- (no i wont sell it for half off, that's just dumb)
I tried taking pictures of all my defective laptops, you just couldn't see much because of the glare, all I have is a phone camera.
Poor Best Buy support (i kinda don't blame them for 6x, not my fault on the units though). And awful Asus support (when I called I was advised to return it because their warranty won't cover it, lol isn't it covered under manufacturer defects for a year?, I really don't want to send it out, return period is over, then have to fight Asus over it.)
Reason I wanted this laptop was that it was good performance at an acceptable price, but the support and quality control SUCKS!!!
