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Problems with G750JW-BBI7N05

UnfairAwesomene
Level 7
i got a Asus G750JW-BBI7N05 laptop at Best Buy, Returned it the first time because bottom bezel was bent in the middle showing the backlight LEDs, returned it the second time because the "R" key on the keyboard kept popping up, returned the 3rd time b ecause I got a recovery error (was on phone 20-30 min with asus telling me to take battery out, hold down power button for 30 seconds and then reset bios (with no success), then i was told to go back to best buy and have them fix it. the problem is, that they said they will run a diagnostic on it and it will take 5 business days. what should i do about this? (it has been 14 days since i originally purchased this laptop and 5 more business days to maybe it gets fixed?)
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63 REPLIES 63

Ifrin wrote:
Remove rubber cover on bottom corner and check if screw there is tighten. There's three screws in battery compartment, check them also.
I have to go through four G750 units, until find decent one.
Asus quality control sucks :mad: .


Screws are tight, it looks like the plastic is broken

Yea and Best Buy doesn't stock many of these at a time, so more waiting....

Pitcher1
Level 9
so you mean you send to repair and wait for 14 days? have any other people connect with you?

Pitcher@asus wrote:
so you mean you send to repair and wait for 14 days? have any other people connect with you?


8/13/2013 - bought originally - had problem with bottom bezel of screen
8/17/2013- returned 1st 1, got 2nd one- noticed "R" key on keyboard popped up every time i pressed it
8/22/2013- returned 2nd 1, got 3rd one(shipment came in to them, for more g750s, they only stock 2-3 at a time)- recovery error very next morning when i restarted
8/26/2013-brought 3rd one back, they say they are going to run a diagnostic and it will take 5 business days since i have to wait for others in line

iweber95
Level 7
ibbi wrote:
8 GB only?????? for a gaming machine?!!? I have 32 GB and I don't even play games RAM is very cheap these days it's a shame for anyone not to have at least 16 GB


Why did you buy a laptop made for gaming if you do not play games? Just curious not insulting.
ASUS G750JX
CPU: Intel Quad Core I7-4700HQ @ 3.4GHz
GPU: Nvidia GeForce GTX 770M @ 932Mhz
RAM: 16GB
Memory: 1TB + 256GB SSD
OS: Windows 8

Neptun
Level 7
Get a refund and buy a clevo/sager pc.

Myroslav
Level 7
All i have to say is bestbuy... Ever since i found a computer store, i dont buy anything from bestbuy. Return, get your money back.

Just have a read of this...
G750JW: i7-4700HQ, 12GB DDR3L 1600MHz, GTX765M 2GB GDDR5, OZC Vertex 4 256GB+Hitachi HTS727575A

UnfairAwesomene
Level 7
Well took it back to best buy, I have to wait another week for them to get another one (I can't get a refund because I used Best Buy gift cards to purchase it)

UnfairAwesomeness wrote:
Well took it back to best buy, I have to wait another week for them to get another one (I can't get a refund because I used Best Buy gift cards to purchase it)


I see. I'm sorry to hear that, and I hope you eventually manage to get everything resolved to your satisfaction.

I bought this thing almost a month ago and I have yet to be able to use it, and I cant get a refund or even at the least be guaranteed a working unit

UnfairAwesomene
Level 7
Got number 6 today,but it has scratches (many through the paint) scuff marks and accumulated dust on hinges.

It looks like it was used tbh

Can someone suggest to me how to take pictures of this thing to post, having issues with glare =(