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power connector pin broke on my G53jw

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Where the cable plugs into the laptop, the central pin in the jack broke off into the power cord... now, I cannot charge (or use) my computer.

I am wondering if others have seen this problem.
What can I do to fix this?
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367 REPLIES 367

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Clearly ASUS deserves a boot in the ass for sending "straight" power-connectors.. and mega-large ones too! 😛

Built to fail.. Should be a free exchange or at least a free L-adapter..

I found something to solve the problem with this (CNT-LC53 LC53 - Right Angle 90 Degree Converter for 5.5x2.5mm Connector) http://search.store.yahoo.net/laptopupgrade/cgi-bin/nsearch?.autodone=http%3A%2F%2Fstore.yahoo.net%2...

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Now, do we know for sure that will work with the G53Jw?

I am assuming that there are more than one plug style.

Jack Brown wrote:
Now, do we know for sure that will work with the G53Jw?

I am assuming that there are more than one plug style.


Well this is what I bought after my research on the G53JW-xn1, it seems this was the only con I was reading on the reviews on Newegg and other sites, so I decided to get this 1 day after my laptop arrived ! I haven't had problems, I think the adaapter fits more snug in the power female adapter than the original!

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Ok, this is getting to be VERY freaking lame. First, this all happens. Then, it turns out that the turn-around time for the repair (after shipping it from MN to CA) is 7-10 days.

Now the RMA is tagged as "Customer Induced Damage"? WTF?
I did nothing wrong! I didn't abuse the machine, was always careful with it. I have never seen a laptop power connector fail, much less this quickly.

In almost 10 years of using dells at work (we have dozens, if not hundreds of them), I have never heard of this happening to ANY of them!

I am completely not happy with this situation. Talking with customer/technical support hasn't been of any help, because they can't get any information directly from the repair center. Still, I cannot believe this could be considered my fault.

Gatsby
Level 7
This literally just happened to me. The plug is so weak that just me moving my laptop around in my lap an nudging the power cord broke the inside tip off. I'm pretty upset, I use this laptop for my school needs and I really don't think that there is any other option here but to send it in...

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Sorry to hear that, Gatsby.

Did get a call from the RMA department, and they are fixing mine under warranty (not the ADW, either), and are investigating the problem. Evidently it is starting to happen a lot.

Hopefully, there will be a recall on these, and we'll all be able to get a better connector, or something.,

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My pin came loose as well... My bew G53 is now broken!!! And even worst, i live in Brazil and there is no warrenty from Asus here! Global warrenty only for some contries...

Now, does any one know what is the power conector jack model or series number so I can change?

Thank you everybody and good luck with these problem,

Bruno

Hey everyone,

I have exactly the same problem, central pin is broken, the only this is that i called Asus representatives in my country ( Serbia ) and they've told me that it's not under warranty, actually they've "sent" photographies to Netherlands, where is the main service department in Europe, and the answer was that is not under warranty, so i want to ask, how to solve this problem, because its not damage that i've made its their mistake, and i don't wanna pay anything. Any suggestions?

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zastotako wrote:
Any suggestions?


I would try telling them that people are getting this repair completed in the United States... on exactly that same problem. That, and US support is supposedly looking into this being a chronic problem.

Worst case, this should be covered by your Accidental Damage Warranty.