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Never Another ASUS

Mirage
Level 7
First laptop I ever had was an ASUS; loved the damn thing and the support was great (A week for a full repair and ship back, and they payed for both ways)

Apparently that wasn't so good in their opinion so now I get this hell.
This one however has given me nothing but bull****, on the 3rd (or 4th; I honestly can't remember anymore) RMA for something that according to the tech of the last repair was fixed last time (Oh did I mention they also forgot to put a screw or two back the first time so now when I lean a wrist on the front edge the case pops open some?) so yet again during a semester I have to deal with sending my computer away for a minimum of 2 weeks, more likely 3-4 total (and this is the last one since my warranty expires in about 2 months, you'd think after this many failures they'd just outright replace it; or extend my warranty; but nah) so I get to deal with having no computer at an IT college with several online classes.

[sarcasm]Isn't ASUS just the most wonderful company?[/sarcasm]
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21 REPLIES 21

cl-Albert
US Customer Loyalty Agent
Mirage,

You may already have a good idea what is going on, but hope you don't mind if I continue this thread just to see if anybody else has better ideas that you may be interested in to confirm that your G73Sw notebook LAN really has gone bad before you send it back to us tomorrow.

I'm not much of a networking guy and hopefully Nodens doesn't mind, but Nodens sent me the suggestions below about checking the LAN (outside of Windows as well as the Windows Safe Mode (with networking) which I've never checked much into).

Nodens wrote:
Simplest method to test is using a Linux live cd. Like Ubuntu which is very easy to use even if you have no Linux experience at all. Booting the CD, you should have network right out of the box if it is ok.

I would not bother with safe mode with networking cause things may be broken in the installation that would also carry over to the safe mode process (TCP/IP stack will get loaded as is..Anything hooked at the LSP chain level will still load).

dstrakele
Level 14
Did you see http://rog.asus.com/forum/showthread.php?30550-Asus-G74sx-Ethernet-not-working..&country=&status=? In it, @Xoul reports:
Xoul wrote:
YES

it worked!

Heres what I did, step for step, might you stumble upon this thread with the same issue
I Uninstalled the driver through the control panel, Realtek Ethernet controller, Next thing I rebooted my PC, checked the Device manager (It was still there) and uninstalled it trough there, then I restarted in safe mode, installed the driver, rebooted..
aand it worked!
G74SX-A1 - stock hardware - BIOS 202 - 2nd Monitor VISIO VF551XVT