Never Another ASUS

[Mirage]

First laptop I ever had was an ASUS; loved the damn thing and the support was great (A week for a full repair and ship back, and they payed for both ways)

Apparently that wasn't so good in their opinion so now I get this hell.
This one however has given me nothing but bull****, on the 3rd (or 4th; I honestly can't remember anymore) RMA for something that according to the tech of the last repair was fixed last time (Oh did I mention they also forgot to put a screw or two back the first time so now when I lean a wrist on the front edge the case pops open some?) so yet again during a semester I have to deal with sending my computer away for a minimum of 2 weeks, more likely 3-4 total (and this is the last one since my warranty expires in about 2 months, you'd think after this many failures they'd just outright replace it; or extend my warranty; but nah) so I get to deal with having no computer at an IT college with several online classes.

[sarcasm]Isn't ASUS just the most wonderful company?[/sarcasm]

[Nodens]

Mirage wrote:
Neither of those commands helped, I've tried a livecd; ive tried safemode and I've ran the realtek diagnostic program (every test including MAC loopback failed except for 'register') its once again a case of screwed up hardware.

Understood. I find it rather peculiar that ethernet died more than once in a row.. Since this isn't a software issue, I'm willing to bet there's current leaking through your cable from a switch, router or whatever. Ethernet dying like this is rare on its own. Twice means something is causing damage and that's usually unwanted current. Ethernet is susceptible to that (That's why there are UPS and surge protectors with ethernet plugs).

[Gorman]

ASUS doesn't offer refunds or replacements ever, that's why support keeps telling me when I ask.

I've had 5 RMAs and last time they gave me back a laptop that won't boot and probably has a broken mobo...

[Mirage]

God I miss when ASUS support didn't ****ing suck.

[cl-Albert]

Hi Gorman,

fyi.
Please correct me if I'm wrong, but I don't believe you are located in the U.S. and warranty policy can vary from country to country, etc., so if Mirage is located in the U.S., they may find the ASUS warranty policy can be slightly different.
I'm not sure if the U.S. support line will say the same things, but it still may not hurt to start asking about other options when the current procedures don't appear to be resolving the problem.

Anyway, hope you are able to get your unit working and don't give up trying, but unfortunately, I'm not able to help you much with this from the U.S. office.

Thanks!

Gorman wrote:
ASUS doesn't offer refunds or replacements ever, that's why support keeps telling me when I ask.

I've had 5 RMAs and last time they gave me back a laptop that won't boot and probably has a broken mobo...

[Gorman]

cl-Albert wrote:
Hi Gorman,

fyi.
Please correct me if I'm wrong, but I don't believe you are located in the U.S. and warranty policy can vary from country to country, etc., so if Mirage is located in the U.S., they may find the ASUS warranty policy can be slightly different.
I'm not sure if the U.S. support line will say the same things, but it still may not hurt to start asking about other options when the current procedures don't appear to be resolving the problem.

Anyway, hope you are able to get your unit working and don't give up trying, but unfortunately, I'm not able to help you much with this from the U.S. office.

Thanks!

Mine is covered under ASUS's "global warranty"
Is there a US domestic warranty too?

Support that I have called just read from scripts so if you suggest other things they just say "I don't know about that" or "we can't do that". I'm not sure exactly where they delegated the thinking to, but I've not talked to any ASUS employees that do the thinking...

[Mirage]

Yeah, well as far as I know hes correct, they won't do that; since it would actually fix the Please use appropriate language. Thank you. problem.

[chrsplmr]

Mirage wrote:
Yeah, well as far as I know hes correct, they won't do that; since it would actually fix the *** **** problem.

Post # 15

Point taken. Kindly remove the offense language.

Please note that 'the forum' removed previously offensive language: Post # 12

Mirage wrote:
God I miss when ASUS support didn't ****ing suck.

This is neither acceptable or neccessary.c.

[cl-Albert]

Mirage, if you didn't see it, I sent you a PM to get your serial number and other info, so just reply to me if you want me to look into it more.

[Mirage]

When you pay nearly 2000$ for a laptop and then have the same issue return again after it was supposively 'repaired' a total of 3 times, then you can say things aren't neccessary.

[chrsplmr]

Thank You goodSir. Respect+