10-11-2019 08:23 PM - last edited 3 weeks ago by ROGBot
10-12-2019 01:07 AM
05-05-2020 01:52 PM
05-13-2020 07:59 PM
05-18-2020 12:13 PM
Joanne@ASUS wrote:
Hi zanzarismo,
Thank you for letting us know your problems with our laptop.
Due to you have fresh installed of windows, it may be that the driver is not installed completely or the upgrade is not compatible with the hardware.
Because of the lack of information, if the problems is still happening randomly, you may kindly send your device back to service center for further examination.
Thanks!
06-11-2020 07:35 PM
zanzarismo wrote:
Thanks for reply, Joanne. Yes it is still happening unfortunately, sometimes once every few days and then perhaps four times in a day.
I have until 30th June to send back the unit for a refund so will probably wait until mid-June and if it is still happening I'll return and buy a different laptop. I can't really afford to have the down-time of no computer for a week+ (sending it in for a repair) as like many at the moment I am working from home.
Online support just suggest the standard 'reinstall drivers & windows' etc and have not requested system info or event viewer details which is strange.
I am getting 300+ 'The ASUS System Analysis service terminated unexpectedly. It has done this 252 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.' errors daily which may be something to do with it....not sure.
Any help from anyone is appreciated. Pulling my hair out here.