Need HELP for a ROG G703GX XS71 Memory RAM upgrade !!

[popel45]

I am having a real hard time trying to find an easy way to upgrade my computer RAM from the "stock" 16 GB to the max possible 64 GB.

This Model, I understand, comes with 4 DIMM slots but, and this is something I realized only after having purchased it, 2 of the DIMM Slots are physically placed on the "back" of the motherboard (basically under the keyboard, not visible nor easily accessible), while the other 2 DIMM slots are placed on the "front" of the Motherboard and, are easily accessible by simply removing the rear panel.

The "back" 2 DIMM Slots, instead, as I understand it, in order to be accessed, need to have the Laptop be disassembled, the Cooling Unit removed, the Motherboard unscrewed.

Frankly, I do not want, for a mere RAM Memory upgrade, to want to go through this.... I mean, when doing it, something might go wrong and an expensive Computer could get damaged (the Thermal Paste for the Cooling System would also need to be reapplied). I am surprised to see a Ram Memory upgrade needing to do that, should one want to reach the max RAM possible.

Anyways, I was wondering, whether there could be a way to still be able to get the 64 GB max Memory possible, in DUAL Channel, BUT, using only 3 of the 4 DIMM Slots.

I have read at https://www.intel.com/content/www/us/en/support/articles/000005657/boards-and-kits.html that sometimes, Dual-channel (interleaved) mode is possible using only "part" of the DIMM slots available, not all.

That Intel Link, for example, mentions one configuration as Dual-channel with three DIMMs whereas 1 Channel has only one DIMM slot occupied, and the 2nd Channel has 2 slots occupied.

What is important, to my understanding, is that the "total" memory for each of the two Channels is the same.

So, I thought, "what if" I use the one DIMM slot on the "back" of the Motherboard "factory" occupied with the 16 GM Module, the other DIMM slot still at the "back" of the Motherboard (not accessible side) stay empty (this way I would not need to have to access the back part of the Motherboard), and couple the one Factory installed 16 GB Module with another 16 GB Module (total 32 GB) on the Slot paired for that Channel but that is one of the 2 visible and easily accessible from the Rear Panel.

Then, I would put on the 2nd DIMM Slot of those 2 visible and easily accessible from the Rear Panel at the "front" of the Motherboard, to my understanding belonging to the other Channel, a 32 GB Module.

Would I, at this point, be having a fully functioning Interleaved Dual Channel 64 GB Memory working in 2 pairs of (16 GB + 16 GB) = 32GB in two Modules on the 1st Channel and 32 GB in one Module on the 2nd Channel ?

I really do not want to have to disassemble this ROG Laptop in order to be able to reach the Max 64 GB RAM configuration...

Has anyone tried this on this Model or knows whether it would work ?

Do the DIMM slots on this particular Model support 32 GB memory per single bank slot of memory ?

Or perhaps do you have other suggestions on how I could be able, easily, without having to disassemble the Laptop, to reach in Dual Channel the full capacity of 64 GB RAM Memory ?

Thank you SO much for the kind help.

[Sanctrum]

xeromist wrote:
A kit is best, yes, but unless you replace the existing stick on the back of the board the next best thing is whatever the manufacturer is offering in the same line. Theoretically the same line of memory should have a high likelihood of working together.

Although you are perfectly right... but this entire "likelihood of RAM problems" thing is IMHO strongly exaggerated.
I have in mine G751JY two completely different vendors' RAM sticks, they have exactly the same parameters and I NEVER had any BSOD or other stability problems for YEARS.

Currently I have Samsung M471B1G73DB0-YK0 and Hyundai Electronics HMT41GS6BFR8A-PB and all is rock stable and in dual channel. So my personal advice to popel45 is: please stop writing elaborates and stop making theoretical PhD over RAM upgrade and do some tests as many suggested you before... 😄

[popel45]

Sanctrum wrote:
Although you are perfectly right... but this entire "likelihood of RAM problems" thing is IMHO strongly exaggerated.
I have in mine G751JY two completely different vendors' RAM sticks, they have exactly the same parameters and I NEVER had any BSOD or other stability problems for YEARS.

Currently I have Samsung M471B1G73DB0-YK0 and Hyundai Electronics HMT41GS6BFR8A-PB and all is rock stable and in dual channel. So my personal advice to popel45 is: please stop writing elaborates and stop making theoretical PhD over RAM upgrade and do some tests as many suggested you before... 😄

Well, I was expecting to get from ASUS Technical Support a "range" of Memory Modules compatibilies for this ROG Laptop, like a Compatibility Table or Chart, but what they told me was that such information was not available to them, which surprised me to say the least as in the past I had MSI Motherboards and they did have their Memory compatibilities Charts and Tables so, I found it strange to hear that ASUS had none available, at least for this particular, high end expensive ROG Laptop.

And they told me to use, for this particular ASUS Laptop model, either SAMSUNG M471A2K43CB1-CTD 2666 DDR4 SODIMM 16 GB memory Modules or HYNIX HMA82GS6CJR8N-VK 2666 DDR4 SODIMM ones.

Since I was having a hard time to find these (apparently, to my understanding, the SAMSUNG Module by that code has gone out of Production) I DID ask whether, for example, 2666 DDR4 SODIMM 16 GB 260 Pin CRUCIAL Memory that I could more readily find, was usable, but they told me that they could not suggest using Memory Modules other then the ones suggested.

I would assume that, since ASUS Designed and Built these Laptops, that they are the ones who most know how they work, right ?
Therefore, if the advice their customers to use and only use certain Memory, that must be for good reasons.

Furthermore, my MAIN issue is not which memory to use to go from the current, "factory istalled" 16 GB to 32 GB in Dual Channel Mode, but, rather, the fact that I am incapacitated to easily and reasonably upgrade this particular high end, expensive ROG Laptop to its full 64 GB Memory Capacity in DUAL Channel Mode by what I find to be a "severe" and very limiting Design, that decided to place 2 of the 4 DIMM bank slots on the "back" of the Motherboard, at a location only accessible after disassembling the Laptop, removing its Cooling System (and consequentially having to re-apply all of the Thermal Paste on CPU, GPU and the other chips involved), and unscrewing the Motherboard.

A laborious and delicate work which could also have unexpected and unpredictable unfortunate consequences resulting in the damaging of a Laptop worth thousands of dollars.

The other complaint that I have, is that I have not been able to find out, at least from my Regional, Local ASUS Technical Support, what the "break down" of the 4 DIMM bank slots is. That is, which are the 2 slots pertaining to a Channel and which the other 2 pertaining to the other Channel.

It is inexplicable to me, how the official ASUS Technical Support, albeit the Regional, Local one for my area, would not be able to provide me with this much needed information about the hardware which they make.

[Sanctrum]

popel45 wrote:


... disassembling the Laptop, removing its Cooling System (and consequentially having to re-apply all of the Thermal Paste on CPU, GPU and the other chips involved), and unscrewing the Motherboard.

A laborious and delicate work which could also have unexpected and unpredictable unfortunate consequences resulting in the damaging of a Laptop worth thousands of dollars.
...

Hi, I believe it is doable to remove the motherboard without removing the cooling system, so without any re-pasting... Most of tear down videos removes all, but if you watch them carefully there is high hope it is actually doable. Cooling system is most of the times attached motherboard, not to motherboard and the chassis the same time. However I can't confirm it at your model since mine is G751JY... but at mine it is possible to do as I described.

[Blake1]

Hello popel45,
I'm from ASUS HQ Customer service team.
Thank you for your feedback. I have reported them for future improvement.

Please kindly understand that as a general rule, for all of our laptop products, we do not openly encourage customer to do hardware upgrade or changes
If customer want to install new hardware, our standard reply would be suggesting customer to buy the RAM or hard disk they want and send it back to our official service center.
Then we can help with the installation, guarantee the the result and make sure that the warranty would not expire.
Please consider the above suggestion. Thank you.

[popel45]

Blake@ROG wrote:
Hello popel45,
I'm from ASUS HQ Customer service team.
Thank you for your feedback. I have reported them for future improvement.

Please kindly understand that as a general rule, for all of our laptop products, we do not openly encourage customer to do hardware upgrade or changes
If customer want to install new hardware, our standard reply would be suggesting customer to buy the RAM or hard disk they want and send it back to our official service center.
Then we can help with the installation, guarantee the the result and make sure that the warranty would not expire.
Please consider the above suggestion. Thank you.

Dear Blake@ROG,

Thank you SO much for your kind and MUCH welcomed reply.

What you mention, that is, "suggesting customer to buy the RAM or hard disk they want and send it back to our official service center", was PRECISELY my same thinking when this necessity for a RAM Upgrade came up for me.

And THAT is precisely the spirit with which I contacted my Local ASUS OFFICIAL Technical Support.

Looking for their help to assist me with this RAM Upgrade so that nothing would have gone wrong in the process because, hey, the "Official" ASUS Technical Support was there to help me with it.

YET, instead, my "Local" ASUS Official Technical Support did NOT give their availability with this RAM Upgrade.

They not only addressed me to go to a Local PC Technical Service, giveing me a list of some which they know that deal with ASUS products and telling me to prefer a "Gold" Asus Center, possibly, but they ALSO added me that, whether I was to do this personally, or through a local PC Technical Service, even a "Gold" Asus one, I need to imagine, the opening of my ASUS ROG Laptop, a rather expensive and High End unit, would Void its Warranty...

You can easily understand how all of this may have worried me. Because, when disassembling an expensive ROG Laptop unit, removing its Cooling System (and having to re-apply its Thermal Paste on the various CPU, GPU and chips) and unscrewing the Motherboard in order to access the 2 DIMM bank slots placed on the back of it, "anything", can possibly go wrong.

Now, if it is the ASUS "Official" Technical Support doing it, then they can well handle anything that might, unfortunately happen, but not necessarily the same can be said, I guess, if it was not the "Official" ASUS Technical Support to do such disassembling for a full 64 GB Ram upgrade.

What if, something was to go wrong, and I was then forced to get into unpleasant discussions with whatever Shop I took the unit to service it for the RAM upgrade ? I do not know whether this would or not happen, but, at least in theory, I need to consider this as a possibility.... I just do not feel wanting to take the risk to get dragged in lengthy and unpleasant discussions on whether my ROG Laptop was a perfectly functioning one when I took it in for the Memory upgrade, or whether it already had issues..... it is, after all, an expensive unit.

It is easy to indicate to a Customer to bring it to a "trusted" PC shop to be serviced ... but in true reality, most customers do not deal with a PC shop on a daily basis or sufficiently enough to be able to pick one as their "trusted" PC shop to where to take an expensive unit to be serviced.

I for one, have no previous experience with PC Shops so, I could not be able to pick a Local PC Shop that I could trust, simply, because I do not have the sufficient experience and knowledge about any.

None of this would happen, instead, I need to think, if the one doing the Memory upgrade, was to be the Asus "Official" Technical Support which I feel that I can blindly trust, since I need to assume that Asus is interested in their customer base to be happy with the products which Asus makes, and with the Service that Asus provides to its customers, in regards to their products.

May I ask you, since you mention to be from ASUS HQ Customer service team, whether you might be able to talk to my Local ASUS "Official" Technical Support, and get them to assist and authorize me with this RAM Upgrade ?

That is, to have me authorized to have my ROG G703GX XS71 Laptop be Serviced by the Regional "Official" ASUS Technical Support and thus have them, and not me or a local PC Shop, to do the necessary disassembling of the Laptop to install all of the 4x 16 GB Memory Modules for me ?

If this is something possible for you to arrange, I imagine that I would need a RMA number to be generated for this Service, as well as an appointment scheduled at my address, for the pick up of the ROG Laptop and the Memory Modules to be installed, by the Courier with which the Local ASUS "Official" Technical Support works with, for ASUS Customers' RMAs.

I would just need to be given some time to be able to purchase the 4x 16 GB Modules, in 2 "paired up" matching KITs to enclose with the ROG Laptop for your Local ASUS "Official" Technical Support Service to do the RAM upgrade with.

I have no problem in purchasing the 4x 16 GB Modules, and, as mentioned, even be willing to purchase them as "paired" KITs for a better functionality of DUAL Channel Mode.

I only need to get told, what specifics do I need to look for, when shopping for such memory.

If you can get my Local ASUS "Official" Technical Support to come forward, and accept to do this Memory upgrade for me, and I was to install all 4 Memory sticks with 4x 16 GB anew (thus, no longer using the "factory installed" 16 GB Samsung stick). would I, for example, be able to purchase Crucial Memory (not SAMSUNG) which seems to be more easy to be found as compared to SAMSUNG Memory ?

Or, alternate SAMSUNG Memory but which was easier to be found for sale, as compared to the one that was "factory installed" which I seem to have difficulties to fiund.....

And what would be good performing 4x 16GB Memory Modules that I should look to buy, in order to get the best out of this particular ROG Laptop (in addition to Gaming, Streaming and Video editing) ? Can you please suggest me a Brand and Model or, even better, specific Memory Module codes to look for to buy ?

Thank you for your help, I look very much forward to reading your reply !!

[Blake1]

Hello popel,
Yes, a RMA would be needed.
The list that our local team provided to you are the ones we work with.
If you send the device to them, you should be given a RMA number, 10 character/number, by that you and I can both track the case.
And the RMA number can be a guarantee for you.
If the shop you send to can't install the RAM, they should send it to our central factory.
You can PM me regarding this process if needed.

Please do understand that we only provide compatibility table for DIY products,like motherboard, graphic card....as they are for "Do it yourself"
and again we do not encourage hardware change for our laptop products.
The RAM spec that our local team had told you are the ones we have tested and used, and that's all we can promise.
I would say that buying the same spec from the same brand or other big brand would be also fine if that's what you want to hear.
Let me know if there is any other question.
Thank you.

[popel45]

Blake@ROG wrote:
Hello popel,
Yes, a RMA would be needed.
The list that our local team provided to you are the ones we work with.
If you send the device to them, you should be given a RMA number, 10 character/number, by that you and I can both track the case.
And the RMA number can be a guarantee for you.
If the shop you send to can't install the RAM, they should send it to our central factory.
You can PM me regarding this process if needed.

Please do understand that we only provide compatibility table for DIY products,like motherboard, graphic card....as they are for "Do it yourself"
and again we do not encourage hardware change for our laptop products.
The RAM spec that our local team had told you are the ones we have tested and used, and that's all we can promise.
I would say that buying the same spec from the same brand or other big brand would be also fine if that's what you want to hear.
Let me know if there is any other question.
Thank you.

Hi again, I sent you a Personal Message on this issue.

Please let me know, thank you so much again for your kind and exquisite help and availability.

I look forward to reading your reply to my Personal Message.
Thanks.