my keyboard doesn't work (G531GT)

[neronhh]

After installing the hotfix on the asus website my keyboard doesn't work anymore.

I've tried countless things and nothing has worked

plz help me

[neronhh]

The entire keyboard.
the lights don't turn on

[BigJohnny]

What hotfix?
Did you uninstall then reinstall the ATK package?

[jdfrench3]

At the bottom of the ASUS G531GT Download Center page you can find the Hot Fix:

Here's the link to the download:

https://dlcdnets.asus.com/pub/ASUS/GamingNB/G531GW/ROGKBFWUpdateTool.zip?_ga=2.49490081.686575822.15...

[neronhh]

jdfrench3 wrote:
At the bottom of the ASUS G531GT Download Center page you can find the Hot Fix:

Here's the link to the download:

https://dlcdnets.asus.com/pub/ASUS/GamingNB/G531GW/ROGKBFWUpdateTool.zip?_ga=2.49490081.686575822.15...

this hotfix ruined my keyboard, before installing it worked perfectly.

[neronhh]

BigJohnny wrote:
What hotfix?
Did you uninstall then reinstall the ATK package?

yes

[jdfrench3]

Please post a copy of your Device Manager with expanded Keyboards.

Here's a picture of mine:

[neronhh]

jdfrench3 wrote:
Please post a copy of your Device Manager with expanded Keyboards.

Here's a picture of mine:

[raju2529]

Neronhh.
how do you know that your laptop keyboard is not working..
Is keyboard is working in Bios and In safemode and in Recovery mode.

[jdfrench3]

Take a look at the picture below:

The red arrow is pointing to your laptop's internal keyboard.

I want you to uninstall all the Dispositivio de teclado HID devices (right click, unistall).

Last, unistall the PC/AT Enhanced PS/2 Keyboard (100-102 teclas)

Then restart your laptop.

Check your laptop's keyboard. Working?

Any changes to your Device Manager?

Post new picture of your Device Manager.

[neronhh]

jdfrench3 wrote:
Take a look at the picture below:

The red arrow is pointing to your laptop's internal keyboard.

I want you to uninstall all the Dispositivio de teclado HID devices (right click, unistall).

Last, unistall the PC/AT Enhanced PS/2 Keyboard (100-102 teclas)

Then restart your laptop.

Check your laptop's keyboard. Working?

Any changes to your Device Manager?

Post new picture of your Device Manager.