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Mods/Admins: Is ASUS doing something about this issue?

YesNoYes-
Level 8
As we all know there's a global problem with G750 models regarding hissing static noise while headphones are connected to laptop. I browsed the forum and found no reference that ASUS even knows about the problem and is doing something about it.
Just look at the amount of complaint threads on the ROG forum regarding this issue:

http://rog.asus.com/forum/showthread.php?35473-White-noise-when-using-headphones.-Help!&country=&sta...
http://rog.asus.com/forum/showthread.php?35046-Headphone-noise&country=&status=
http://rog.asus.com/forum/showthread.php?35849-Stange-noise-issue&country=&status=
http://rog.asus.com/forum/showthread.php?35698-Speakers-Crackling-G750JW&country=&status=
http://rog.asus.com/forum/showthread.php?34978-Waves-MaxxAudio-Problem-after-updating-to-Realtek-690...
http://rog.asus.com/forum/showthread.php?34200-g750JX-Screen-Audio&country=&status=
http://rog.asus.com/forum/showthread.php?34734-Why-did-ASUS-remove-the-Maxx-Audio-Control-Panel-in-t...
http://rog.asus.com/forum/showthread.php?35107-Headphones-sound-with-Echo!-Please-help&country=&stat...
http://rog.asus.com/forum/showthread.php?35357-Headphone-out-loud-hiss-and-extreme-volume.&country=&...
http://rog.asus.com/forum/showthread.php?34135-Waves-MaxxAudio-gone&country=&status=

How much more are people going to complain until ASUS addresses this issue? It's unacceptable that headphones are practically unusable with these EXPENSIVE laptops when even a 10$ MP3 player can handle headphones without making hissing background noises.
Can a Mod/Admin please confirm ASUS knows about the problem and is working on it?
57,808 Views
24 REPLIES 24

YesNoYes-
Level 8
Well "buy expensive headphones" is not a solution. I see the Admins/mods here reply to useless threads all the time, yet surprise surprise they are completely ignoring this issue. Either they were instructed to ignore on purpose because ASUS won't admit hardware ****-ups to save costs on repairing them and the criticism they'll receive or they are just ignorant and don't actually want to deal with real problems.
Believe me Realtek doesn't put out crappy soundcards. And it would take a hell of a lot of negligence from ASUS to install the sound card incorrectly. We don't know if it's a software or hardware issue- what we do know is that if ASUS gave it's customers actual support, the problem would be solved.
Last time I am buying anything Chinese/Taiwanese. I'll stick to Japanese/Korean/European/American.

ASUS, YOU ARE A SHAM.

Maybe i'll start sending out emails to laptop review sites explaining the lines on the screen, the flickering, the bad audio, the non existent support who don't even speak English (they use google translate) and all-round feel that this laptop won't last a year before it needs mending because of poor quality build. They should warn the public.

YesNoYes- wrote:
Well "buy expensive headphones" is not a solution. I see the Admins/mods here reply to useless threads all the time, yet surprise surprise they are completely ignoring this issue. Either they were instructed to ignore on purpose because ASUS won't admit hardware ****-ups to save costs on repairing them and the criticism they'll receive or they are just ignorant and don't actually want to deal with real problems.
Believe me Realtek doesn't put out crappy soundcards. And it would take a hell of a lot of negligence from ASUS to install the sound card incorrectly. We don't know if it's a software or hardware issue- what we do know is that if ASUS gave it's customers actual support, the problem would be solved.
Last time I am buying anything Chinese/Taiwanese. I'll stick to Japanese/Korean/European/American.

ASUS, YOU ARE A SHAM.

Maybe i'll start sending out emails to laptop review sites explaining the lines on the screen, the flickering, the bad audio, the non existent support who don't even speak English (they use google translate) and all-round feel that this laptop won't last a year before it needs mending because of poor quality build. They should warn the public.


Actually the amplifier is sort of good, not to my taste exactly but it does its job beyond any other laptops built in solution to date. I mean lightyear beyond anything anyone else is offering. I also said "use high impendance phones" not necessarily expensive ones. Why arent you complaining about not being able to be good at bf3 playing with the touchpad instead of a mouse? Same thing really.

The lines on atleast my screen are easily fixed, sure i could set everything exactly wrong to make it a problem but I prefer not having them...

Poor quality build? I dont even know what to say to that. Compared to what laptop? MSI? Clevo? I dont know any other brands offering the new geforces. I would choose the g750 if I found myself in a bet "wich laptop survives me throwing it out the window" between those.
Please explain this remark about build quality because I really dont understand.

Youre way out of line threatening to try to smear asus reputation when the g750s are better than anything else on the market, sure there are problems and they are not perfect but ITS BETTER THAN ANYTHING ELSE AND CHEAPER!

Wake up dude.

YesNoYes- wrote:
Well "buy expensive headphones" is not a solution. I see the Admins/mods here reply to useless threads all the time, yet surprise surprise they are completely ignoring this issue. Either they were instructed to ignore on purpose because ASUS won't admit hardware ****-ups to save costs on repairing them and the criticism they'll receive or they are just ignorant and don't actually want to deal with real problems.
Believe me Realtek doesn't put out crappy soundcards. And it would take a hell of a lot of negligence from ASUS to install the sound card incorrectly. We don't know if it's a software or hardware issue- what we do know is that if ASUS gave it's customers actual support, the problem would be solved.
Last time I am buying anything Chinese/Taiwanese. I'll stick to Japanese/Korean/European/American.

ASUS, YOU ARE A SHAM.

Maybe i'll start sending out emails to laptop review sites explaining the lines on the screen, the flickering, the bad audio, the non existent support who don't even speak English (they use google translate) and all-round feel that this laptop won't last a year before it needs mending because of poor quality build. They should warn the public.

We are not deliberately ignoring this thread. Sorry I didn't get involved earlier. At the time you posted, I was really busy with life (outside the forums). Otherwise, I would have answered earlier.

As to the issue with the hissing, I am not able to solve that problem, but if it is an impedance issue, then it is a hardware issue.
I am disturbed because I cannot break my system...found out there were others trying to cope! We have a support group on here, if your system will not break, please join!
http://rog.asus.com/forum/group.php?groupid=16
We now have 178 people whose systems will not break! Yippee! 🙂
LINUX Users, we have a group!
http://rog.asus.com/forum/group.php?groupid=23

B1g_Dav3
Level 7
I have Bose headphones and get a slight hiss, I think it's because it's amplified.
ASUS ROG G750
Previous:
ASUS N55SF

New to this ere special gaming computer stuff, but trying to catch up 😛

hozer
Level 7
IMHO Asus Support sucks sorry but it's true. That is why I come here! At least you have people with real problems that can get alot better support here than going to Asus Support. I can't tell you how many times I have called them and they had no Idea what I was talking about. IMHO there are you can get better support than you can from Asus Support.

Shawnnepc
Level 13
I got a G750JX this Christmas and I'm not having any issues when I plug my ATH-M50 headphones in.

When I get a sec i'll forward this thread to our ASUS support reps and see if its a known issue or not.
USA ASUS Reseller
http://www.neteffectspc.com

Loneone
Level 7
I just came here trying to find some answer as your forum is way more active than in France. I would be curious if YesNoYes find a solution to the problem, that would be great.
Friendly Regards

cl-Albert
US Customer Loyalty Agent
I'm not much of an audiophile, but couldn't hear any problems with my G750JW when I tried it.

Not really sure where this will go and how quickly it will move, but if possible, please let me know which headphones you have tried and what you did to hear the problem.

In case the problem does not occur on all the G750 units and only occurs on some or with certain configurations, it can be good to work with your local ASUS support or service center too, but we can try to work on it more here if you're interested. Thanks.

Edit 2/12/14: Sorry, should have probably mentioned I only tried 1 headset, so will need to get and try others. Post #32 by zalbard has a summary of some headphones I'd like to get and try (I'll probably only get one of the cheaper headphones though) at this thread http://rog.asus.com/forum/showthread.php?35545-What-headphones-do-you-use-with-your-g750/page4

Loneone
Level 7
Hi,
Thanks a lot cl-Albert for your help. I was waiting for a replacement laptop.
Unfortunately, I have plugged my headphone, and the pSSHHHHHH sounds is still there... 😞
My config is a G750JX CV030H, with 3D screen. I think this reference is not available in US, but the amplificator of the audio jack is certainly the same...
I have the B&W P3 headphone, they have an impedance of 32ohm. I really like their sounds, well usually... For now, I cannot see any solution, without buying an extra component or asking money back... 😞

cl-Albert
US Customer Loyalty Agent
Hi Loneone,

Thanks for your update.

fyi.
Tried some very old Sony 'in-ear' headphones and was able to catch the problem on my G750JW-BBI7N05 too as you may have expected, but with a different headphone, there was no problem.
Appears you already know that using different headphones may make a difference too, but this may not be an option for you.

Anyway, reported the problem on my end, but not sure what will happen or how quickly, so we may need to check for updates later.