Missing G751JL RAM Slots under the keyboard

[doitall76]

So I purchased my Asus G751JL about a month ago. I ordered it with 16GB of RAM preinstalled. Last week I went to install another 16 gig into the two slots behind the back panel, and those were already occupied by it to 8 gig cards. Upon investigation, looking underneath the keyboard, I don't have the slots for the other 8 gig cards. I called and spoke with customer service/technical support, and they were absolutely useless.

I asked Amazon to send out an replacement, and that had the same issue. I have attached the pictures.

I'm not a genius, and I could be absolutely missing it on this one, but I would love some help or insight.

Is it possible that I'm supposed to be installing two 16 gig cards?

Everywhere I look it states that is supposed to be four 8 gig cards.

[aeolisio]

Looks like your limited to 16 max what country did you buy that in? I have never seen it missing slots like that in any US version and i have been inside a lot of them. There is no 16gb 204 sodimm i am aware of. Honestly no one needs more than 16 unless your running pure VMs and i dont see why you would do that on a laptop. 32 is just for bragging rights really. If it really bothers you buy a us version preferably with a 980m

[XOIIO]

Wait, so that's what they mean by ordering the 16gb model if you want to do a full upgrade? They don't even put the sockets in? Damn.

[doitall76]

This was purchased here in the US. I understand your argument about 32 is just for bragging rights really. But, this is crap that they state that it is 16 gig expandable to 32, and they don't put in the slots to do it. I would absolutely be happy with 24 gig, but I don't even have the ability to do that.

[aeolisio]

doitall76 wrote:
This was purchased here in the US. I understand your argument about 32 is just for bragging rights really. But, this is crap that they state that it is 16 gig expandable to 32, and they don't put in the slots to do it. I would absolutely be happy with 24 gig, but I don't even have the ability to do that.

i understand your frustration but if you read the note on the bottom of
https://www.asus.com/Notebooks/ASUS_ROG_G751JL/specifications/
it says i5 CPU memory up to 16G so im guessing you have the i5 4200? If not you might have a rma case as its listed as upgradable to 32gb with the i7.

[joshindaphils]

doitall76 wrote:
This was purchased here in the US. I understand your argument about 32 is just for bragging rights really. But, this is crap that they state that it is 16 gig expandable to 32, and they don't put in the slots to do it. I would absolutely be happy with 24 gig, but I don't even have the ability to do that.

If the model you purchased was advertised as 16Gb and expandable to 32Gb then you can return w/o question. The unit was sold under false pretences a.k.a. false advertizing. Document where this was advertized and get in touch with your retailer. This would be the case even though Asus (albeit poorly at the bottom of the page and not with the memory spec) documents the i5 model as limited to 16Gb, a limitation that is not due to the processor apparently. http://ark.intel.com/products/75027/Intel-Core-i5-4200H-Processor-3M-Cache-up-to-3_40-GHz

DDR3 is limited to 8Gb a stick, there is no such thing as a 16Gb stick.

I know it adds up, but it is unfortunate that Asus keeps cutting corners by not providing expansion slots for lower spec'ed models. Particularly when it is not consistent as in the case of the M.2 slot as it causes confusion in the market place. As well I would imagine that Gaming Laptops are some of the most likely laptops to get upgraded.

[clockworksatan]

Unless you're going to be doing video editing, data modelling or some serious number crunching on your machine, 16GB should be more than enough, so I seriously wouldn't worry too much. I do have an extra two slots empty but I currently have no intention at all on upgrading from 16GB.

[warryabel]

the next trick to jerk us....

[doitall76]

Again, I understand the argument that most people can get by with 16 gig of RAM. In my case, I utilize a lot of resources throughout the day various programs that are specific to the companies that I use, and generally will have at least 25 windows open at a time including some resource intensive programs. That is why I was looking for a computer that could be expanded past 16, as the newer programs come out and are more resource intensive. The computer that I have is the i7 version. It is a G751 JL – DS 71.

I did speak with Amazon, and they were freaking amazing at how easy they were to deal with. They went ahead and sent me out a new one last Thursday. As well, they also refunded back the invoice from my IT guy for the work that was completed in switching computers. The one that they sent, ended up being the exact same issue. There were no RAM expansion slots under the keyboard. The 16 gig that is preinstalled, occupies what should be the expansion slots, but because there are no preinstalled slots under the keyboard, they end up being the only slots. Even on Asus's website. They advertise 16 gig expandable to 32.

[aeolisio]

doitall76 wrote:
Again, I understand the argument that most people can get by with 16 gig of RAM. In my case, I utilize a lot of resources throughout the day various programs that are specific to the companies that I use, and generally will have at least 25 windows open at a time including some resource intensive programs. That is why I was looking for a computer that could be expanded past 16, as the newer programs come out and are more resource intensive. The computer that I have is the i7 version. It is a G751 JL – DS 71.

I did speak with Amazon, and they were freaking amazing at how easy they were to deal with. They went ahead and sent me out a new one last Thursday. As well, they also refunded back the invoice from my IT guy for the work that was completed in switching computers. The one that they sent, ended up being the exact same issue. There were no RAM expansion slots under the keyboard. The 16 gig that is preinstalled, occupies what should be the expansion slots, but because there are no preinstalled slots under the keyboard, they end up being the only slots. Even on Asus's website. They advertise 16 gig expandable to 32.

Well im sure by now you realize your only course of action if you must have 32gb is to either take it up with asus and hope they rma you with a different board or to purchase another model. I can attest to having opened both the new g sync models and all the versions of jy jt and jm. Yours is the only one i have ever seen and a brief phone call with asus told me they show your model with 4 slots. I imagine they had more i5 boards than units sold so they probably repurposed them and thats why you see the steep discounted price compared to other models. I do advanced 3d rendering video editing and have 50+ pages open along with running other programs all at the same time and i have never even come close to 16gb but i understand your frustration. Beware the next model up (G751JT-CH71) often comes without the m.2 slot so you will lose that option for upgradability.