Low FPS on 3D gaming G750JX

[Gaulwa]

Hi, I just got myself what I believed to be a great laptop for gaming to complement my desktop when I am working long missions all around the world, but I can't seem to run games like MechWarrior Online above 10 FPS.
Settings can be low or very High, on medium I have 14FPS, on very high I have 10 FPS.

I checked the power profile, I am on high performances.
I checked the graphic card GTX770M, I have the latest drivers provided by ASUS, the v311.
Nvidia is offering me to upgrade to 330, but the installer systematically fail to recognise my GTX770M.
Dx11, Windows 8, tried compatibility mode with Windows 7, no luck.
I just did all the Windows Updates stuff for framework, problem persist.

Laptop: ASUS G750JX (Brand New)

Time of this report: 8/23/2013, 23:08:33
Machine name: GAULWA-ROG
Operating System: Windows 8 64-bit (6.2, Build 9200)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: G750JX
BIOS: G750JX.206
Processor: Intel® Core™ i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8110MB RAM
Page File: 3261MB used, 9455MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DxDiag Version: 6.02.9200.16384 64bit Unicode

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 770M
Manufacturer: NVIDIA
Chip type: GeForce GTX 770M
DAC type: Integrated RAMDAC
Device Type: Full Device
Display Memory: 6799 MB
Dedicated Memory: 3000 MB
Shared Memory: 3798 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1720
Native Mode: 1920 x 1080(p) (60.010Hz)
Output Type: Internal
Driver File Version: 9.18.0013.1141 (English)
Driver Version: 9.18.13.1141
DDI Version: 11
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Driver Attributes: Final Retail
Driver Date/Size: 3/7/2013 11:46:12, 18061328 bytes



What am I doing wrong?
Also... secondary issue: the game recognise mouse4 and mouse5 buttons from my Roccat kova+, but does not recognize the buttons from my new ROG mouse.

[Gaulwa]

OK, I found where is the problem, huwever I do not know how to fix it:

Depending on the activity of the computer, the CPU varies between 800MHz and 3200MHz. This is normal.

The GTX 770M is also supposed to vary based on this table:

Pl Graphics Clock Memory Clock
0 405 405
1 405 810
2 405 2004

But the Memory Clock of my GPU never change. It remain forever at 405 MHz, the lowest setting.
What? Why? How do I fix that?

I uninstalled Power4Gear Hybric in case it was conflicting with Windows8, I put myself in High Performances, and I observed something: even in the advanced settings for windows power options, there is absolutely no mention on my Nvidia. Only some "Intel® Graphics Settings" ... it that normal?
Is the card just not waking up and switching performance settings.... or is it windows forgetting to use the GPU?

[Gaulwa]

OK, I found where is the problem, huwever I do not know how to fix it:

Depending on the activity of the computer, the CPU varies between 800MHz and 3200MHz. This is normal.

The GTX 770M is also supposed to vary based on this table:

Pl Graphics Clock Memory Clock
0 405 405
1 405 810
2 405 2004

But the Memory Clock of my GPU never change. It remain forever at 405 MHz, the lowest setting.
What? Why? How do I fix that?

[Gaulwa]

Hurm, I installed MSI Afterburned to see it I could manually set my GPU to normal settings, and I observed my GPU temperature to be at 54°C when idle, and 103° when running a 3D game.

When I start the game, my GPU wakes up for a few seconds, but the temperature jump immediately to 100° and the GPU memory clock goes back to minimal performances.

Maybe my GPU is automatically locking it's performances because of the temp?
That's extra-wierd as the Laptop metal case is cold. Even under the computer it is barely warm.

EDIT: Just saw you post ibbi. Ok, I will try that. Sorry, I'm not very knowledgeable about hardware.
EDIT2: How exactly do I use the -overall -overide command plz?
EDIT3: Nevermind. I found it, and drivers has been installed. Problem persist.

[Gaulwa]

OK, I modified the official Nvidia 320.49 drivers to bypass security and successfully installed them.

Sadly, the problem persist.

[Gaulwa]

Where do you get all the updated drivers you linked me? I cannot find them on http://support.asus.com/

[Flea0]

crap performance AND 103°C temperature readings? This sounds pretty serious...the highest temps should be 30C lower. What makes you rule out a hardware defect?

[Gaulwa]

I did the factory reset. Of course, the problem persist.

Than you for your offer, but this is a brand new laptop. If it is a hardware issue, I prefer to send it back to the retailer withing the week for a full refund or a change.
I have a Win7Pro installation DVD. I can try that... but it is was really a software problem, I wouldn't be the only one complaining here.

[bootyroast]

Sounds like a faulty GPU, I would advise returning your laptop for replacement.

[Gaulwa]

Yes... but I imported the laptop from France and I am working in china for a couple month. I'm going to have a couple hundreds fee of shipping. I think I will try an Asus Service Center next to my flat. I'm glad they have worldwide coverage.