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Issues with G750JW

hoboX10
Level 7
Rewritten first post:

So I bought the G750JW-DB71 from Best Buy online (From them directly, not their marketplace) and discovered it had the vertical lines screen issue. After searching around, I found some potential fixes such as raising the refresh rate, updating drivers, and removing Asus's splendid enhancement. None of these fixed the problem.

I then found a post (here: http://rog.asus.com/forum/showthread.php?39948-Asus-750JW-poor-screen-advise&p=336619&viewfull=1#pos... ) saying that if the screen is manufactured by AUO, it is a hardware issue and no software changes can fix it. Surprise surprise, HWinfo64 says I have an AUO screen.

Now, the issue with Best Buy was that I took it into my local store and they told me they couldn't take it and I had to send it back after calling their online purchases support. Now after calling, I was told that I AM able to return it in the store, but that I couldn't return it to Best Buy because "we bought it from a different vendor than best buy". So they were telling me to contact a third party that had no involvement with the purchase. Called THEM and they had no record of the purchase, because it never happened with them. They were trying to get out of having to honor the return policy. Keep in mind this is literally within 2 days of making the purchase. (It shipped insanely fast)

HOWEVER, I'd like to give an update on this. After calling a different Best Buy a bit further away, the manager was happy to sort out the problem and asked us to bring the laptop to his store. He is refunding it through his store, and he ordered another one of the G750JW-DB71 in hopes of it not having the screen issue. Not only that, but he also ordered a G750JW-BBI7N05 too which is the other model they carry. If either have the screen problem still, I can take those back also.

So the Best Buy issue is resolved thanks to someone that is actually considerate enough to care. I was ready to drop Best Buy from consideration for the rest of my time, so massive thanks to that manager!! I really hope either of the laptops turn out good, I'd love to give his store my business. Take notes any other Best Buy employees that could be reading this, that's how you handle customers!



So, the now the problem is... If both laptops have the lines in their screens, what should my next move be? Does anyone have experience with refunding (NOT exchanging) laptops with Amazon? Would they accept the line issue as defective? Or is there any other recommendations for places I can buy some variant of the G750 for around the same price as Best Buy ($1300)?

Thanks so much for the help everyone.
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villiansv
Level 11
I'd test the backtracker backup first before formatting the drive. If for some reason you lose the usb drive, there are still ways to install windows - you'd have to download the win8 x64 single language iso from somewhere. The bios-embedded key works with that version (at least for me it did).