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Inconsistent Wireless

FireAndIce
Level 7
Hello,

I bought a new G750JX a couple weeks ago, and have been having trouble with wireless. First, when the laptop came, it turns out that there was not even a wireless driver installed (strange, but easy to fix for a techie like me). I managed to download one (I have tried both Broadcomm and Qualcomm, both seem to perform the same) using ethernet and install it. After installing it I noticed that quite often while browsing the internet, the connection would suddenly drop and come back. Performing a ping (1 second intervals) against google.com illustrates the issue:

Reply from 74.125.227.206: bytes=32 time=24ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.227.206: bytes=32 time=25ms TTL=55
Reply from 74.125.227.206: bytes=32 time=24ms TTL=55
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.227.206: bytes=32 time=24ms TTL=55
Reply from 74.125.227.206: bytes=32 time=27ms TTL=55
Reply from 74.125.227.206: bytes=32 time=56ms TTL=55
Request timed out.
Request timed out.


I know it's my laptop and not my wireless because I am able to ping from other devices fine at the same time I receive no response from my G750JX. When connected to ethernet, I receive a consistent ping:
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=22ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=22ms TTL=55
Reply from 74.125.227.206: bytes=32 time=22ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=22ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=23ms TTL=55
Reply from 74.125.227.206: bytes=32 time=22ms TTL=55


Like I said, I have tried a couple different drivers, and resetting my wireless, so I'm not sure what the issue is. I am about 10 feet from the router, so signal strength is not an issue. As you can see, when a packet does go through it is quick (in the 20ms range). I'm running Windows 8, which came installed with it.

Has anyone else had this issue? Could I have a bad wireless card? What else can I try to fix it and how can I determine the cause of the issue? Thanks.
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10 REPLIES 10

Darnassus
Status Under Review
JorgeEf wrote:
I have a G750JX also, in fact i just bought it few weeks ago and I'm kind of disappointed :(. I have the same, exact issue as "FireandIce", my router is just two steps away from my computer and i cant connect. Sometimes it receives internet about an hour, more or less, however it disconnects right away. Even if I reset the router, it doesn't changes at all. I have Windows 8.1 installed and up to date with any upgrades. I dont know whats the issue, any suggestions? :confused:


I have G750JX Aus, came with the Atheros. My wireless is 100% fine, works just like my old Intel 5300. I did mod the settings so it didn't "save power" through device manager and made the range high. But at 10 meters + through 4 solid double brick walls, I still get wireless to 4 bars.

Router - CG3000 ( I hate this thing. )

My driver was found by right clicking the device and updating it through the internet to version - 10.0.0.263