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Help! Spilled coffee over my G751JT!

blueyurble
Level 7
Hello guys!

So I spilled a good 2-300 ml of warm coffee over the bottom side of my laptop. Even though the liquid only spilled to the mouse pad, space bar and the first line of keys over the space bar, keys like p, enter, don't work anymore, while keys like m, v, so just over the area where the coffee made contact, work fine. Keys that are no longer working are space, enter, left control, windows key, up and down arrows, p, and n. So quite random if you ask me. (Not to forget the mouse pad, with which I can still move the mouse around but the click does not work -not on the touch pad nor the left and right click buttons..)
I think I made a big mistake by turning my laptop off immediately but turning it on again to see if it worked.. then I got a blue screen with a sad face and this text: "your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." Error code "memory_management. I should mention I am running windows 8.1. The error collecting process got to 100% fairly quickly, then got stuck at100% for about 15th minutes, then shut down.

My questions for you guys are:
*can it be only a keyboard/TouchPad issue? Need to mention the laptop seems to be working fine -I turned it on once again after the blue screen event and I couldn't see any other issues - except the keys and touch pad not working.
*if I go with it to an authorised service, will it still void my warranty? I got a 2 year warranty that does not include accidents such as spills, but I still got over 1 year and an half of it, and I want to know if by spilling liquid on the laptop, is it automatically rendered void?

TL; DR: spilled coffee over keyboard, laptop seems to work fine but some keys + touch pad not working at all.can it be a keyboard only issue? Is my warranty rendered void just because I spilled liquid on it?

Thank you guys in advance for any ideas you may have before I go to an authorized Asus service place and sorry for the long post.
321 Views
29 REPLIES 29

Nader wrote:
give it to ASUS To install it.

They could break the new motherboard and say it didn't work from the start, to make him order the "official" motherboard

blueyurble
Level 7
Hello again guys!
So I asked the technicians at the service to send me some photos so I can see exactly how the components were damaged. I will attatch the photos here below. Question: on the 1st photo with the hard disk, why does it say 500GB with 5400 RPM? I have a 1TB HDD with 7200 RPM.
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Drunkenninja
Level 7
I repaired consoles and laptops, even car electronics in the past and I will give you my recommendation. 1st thing I will say is when spilling liquid on electronics turn it off immediately, the liquid causes no harm to the Laptop, it's how the liquid conducts the electricity to other board components that can cause the most serious damage, a small blown capacitor may seem like nothing but when there are thousands of capacitors on a board, good luck finding the one blown when each must be tested off the board.

The others are right the service centre is definitely tying to rip you off, its's almost impossible for all those components to be effected!!!

What you need to do is flush the motherboard with Standard Thinners, It's more aggressive than alcohol, i'm not a fan of alcohol unless its 100% cause your putting anything from 1% water on the board if not, it also doesn't clean very well in comparison with more aggressive substances like thinners or MEK. (IF YOU USE THINNERS OR MEK ONLY PUT THIS ON THE MOTHERBOARD, IT WILL MELT PLATICS LIKE THE KEYBOARD OR TOUCHPAD - Componants that appear plastic on the Motherboard are fine they are resistant) If you can find a repair shop with a ultrasonic cleaner (a large one that fits a laptop motherboard) I would pay for a simple cleaning cause that's stage 1 of any liquid damage repair sorted.

After you clean the board it should be left in a well ventilated area for between 24-48 hours in an upside down or side ways, position, as others suggested you can then start rebuilding the laptop adding conponants by elimination, use a usb keyboard and mouse for example in your 1st test.

Hope it helps, and steer clear of that centre, I bet there are some great repair centres online if you can send the board abroad, have a sniff around. Some of those marks in your images may be glue, I have opened hundreds of machines with marks like those that have never been subject to liquid damage, start by eliminating the keyboard they hate liquid damage.

blueyurble
Level 7
And what about the inscription on the HDD? Why does it say 500 GB with 5400 RPM when I have 1TB with 7200 RPM? I need to know if this is normal because otherwise I need to argue with them at the service center to give my HDD back!

joshindaphils
Level 11
That first pic is not your laptop, it is not a G751. Check my disassembly thread for a comparison: https://rog.asus.com/forum/showthread.php?59354-G751JY-Disassembly-Pics

blueyurble
Level 7
Oh, God. What about the other pics? Do they look like a G751JT to you? Thank you kind sir for the fast response.

joshindaphils
Level 11
You can reference the pics in the link I posted for yourself. It is quite evident.

The second pic is not a G751 keyboard assembly... The others are all clearly pics of a G751.

This could very well be a legitimate mistake as there are two images of a keyboard assembly one unknown one a G751, if the goal was to con you it would be a very poor attempt.

molokow
Level 7
Don't drink coffee near your laptop..
Everyone knows this...
😃

molokow wrote:
Don't drink coffee near your laptop..
Everyone knows this...
😃

Maybe keep replies to something helpful..
Everyone knows this...
3d printed parts and accessories for the G751. You know you want something better than OEM ->https://www.shapeways.com/shops/aeolisio[SIGPIC][/SIGPIC]

aeolisio wrote:
Maybe keep replies to something helpful..
Everyone knows this...


It's ok, he's right. Still not everyone does that but maybe more people can learn from my experience 😄