Help needed for 2 month old g73sw

[jabba77]

I have a new g73sw and something weird started happening today. My screen goes black then comes back with the message "Display driver stopped responding and has recovered", I'm really worried! It's not temp related as I have checked with hwmonitor. Can anyone help? What shouls I do?

[xeromist]

Do you have the latest video driver installed? Also, does it seem to happen when you are doing anything in particular? Browsing the web, playing a game, randomly when doing nothing at all?

[jabba77]

Don't think I have the latest driver. Just the ones out of the box. seems to happen when I click on anything like opening my browser or watching a movie. Stuff like that. Just finished playing crysis 2 and far cry 2 a week ago with no problems. Just started recently.

[xeromist]

OK, first make sure that you have the latest drivers. You can either check the ASUS website or look in Chastity's sticky thread in this forum. You can also look at the Windows Event log to see if there is something indicated there regarding the errors.

[jabba77]

Got the latest drivers. Didn't help. Still showing error message. Don't know how to check event log? Anyone else have this problem? Who an I call?

[JRd1st]

jabba77 wrote:
Got the latest drivers. Didn't help. Still showing error message. Don't know how to check event log? Anyone else have this problem? Who an I call?

You could try doing a Windows System Restore to a time before the problem started.

[xeromist]

Here's the info on opening it:
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

If you decide that you want to talk to ASUS there is contact information in the Warranty/RMA section of the forums. Note that we have others that are very good a notebook troubleshooting but they may take a day or two to respond. One is in the middle of moving. So it's up to you if you'd like to wait for other replies but I can't guarantee it will help. 🙂

[jabba77]

There is no system and maintenance under control panel for my windows version win7 prem 64bit. only system and security?

[JRd1st]

jabba77 wrote:
There is no system and maintenance under control panel for my windows version win7 prem 64bit. only system and security?

Restore is under Control Panel > System > System Protection then press the System Restore button. You probably have a lot of restore points there. Read the Windows help for more on this. 😉

[xeromist]

The link was for Vista, oops. I've updated the one above and the correct link is also here:
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer