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HDMI port not working after updating videodrivers

BlapX
Level 7
Hey whatsup peoples. Yesterday i updated my Nvidia driver from the asus site (G750JX with GTX 770m).

It worked great at home when i plugged in HDMI. But then in the evening i went to a mate. Plugged HDMI in and now the Laptop wont recognize HDMI i put in. So surely i was like when i am home it will work because t worked yesterday..

So i just plug the tv in again @ home.. and nope it wont recognize the HDMI port?

HELP !!!

Nvidia driver installed - 311.88 on windows 8 64x

Omg, now i uplugged the HDMI... and now i see ANALOG TV showing up in my Nvidia pannel? When it aint plugged...

Plugging in and......nothing happening. TV is not getting a signal?

Help!
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30 REPLIES 30

Pitcher1
Level 9
i saw the vga driver version V9.18.13.1183 on asus support by G750JX model page.
are you type vga in search bar to find the driver and install it? if yes, asus don't wish you search driver from that way.

patros
Level 7
On another note, I have noticed Asus G750s with rather loose HDMI ports and sometimes it could just be the port fault. Damaged from a bad unplug or whatever. Take it back to Asus and have them check the port itself BlapX.

Best of luck!
Jesse Pinkman: "What's the point of being an outlaw when you got responsibilities?"

Badger: "Darth Vader had responsibilities. He was responsible for the Death Star."

Skinny Pete: "True that. Two of them bitches."


😄

BlapX
Level 7
Thanks all for the replies, yea my best bet is, that the HDMI port might be damaged.... but thats kinda lame.. used it maybe 10 times.. On my previous G60 it is still working 😄 haha.

I also might have updated the intel chip driver, somewhere..... Its windows 8, i dont like it. the apps are annoying as hell.... So yea it could have happened without me knowing :s what i was doing.

Can i uninstall the Intel chipdriver? I wanna give that a try aswell...


One more thing i find strange.. in Windows 8, on the right side, when i go to "Devices" i get this message wich i find very strange.

"Desktop"

"There can`t be annything send from the Desktop"


And then under this message i see the HDMI/wire/screen logo, and written next to it : second screen.

Anybody got this there aswell?

Thanks on all the feedback guys, my G750JX is still bossing around with Crysis 3 & BF3 😄 awsome!

If u guys want some screenpics from this and my display settings? lavalys everest info? Just let me know!

I have that as well, it seems to be a Windows 8 thing. I've got my own HDMI issues, video works fine but I get no audio through my TV. I googled the issue and it came up with solutions through device manager but none seemed to work even though all settings checked out.

So maybe it is a Windows 8/G750/HDMI issue i don't know.

cl-Albert
US Customer Loyalty Agent
reka121402 wrote:
I have that as well, it seems to be a Windows 8 thing. I've got my own HDMI issues, video works fine but I get no audio through my TV. I googled the issue and it came up with solutions through device manager but none seemed to work even though all settings checked out.

So maybe it is a Windows 8/G750/HDMI issue i don't know.


If you haven't tried this to get your HDMI audio working, right click your desktop taskbar speaker icon to choose playback devices and set the nVIdia HDMI or Realtek Digital output as the default device as in the screenshot below (If it matters, I didn't have a TV hooked up when I took this screenshot).

You might also want to check and update your audio drivers.

Hope this helps!

26088

Also check the Nvidia Control Panel Digital Audio setup

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BlapX
Level 7
Ok... Thanks for the replies.... Hmscott... yea i know that screen. but i really dont know what the correct settings are? I have been messing with this now since i have the problerm. This **** is annoying as F. as is Windows8.... Can someone Please! Make a little guide on what i could do? or Hmscott, what i need to configure there...

@ cl-Albert.... yea but normaly the TV is added in the audioscreen (something like Samsung TV) and i select that one. Now, the tv wont even shop up when i put in HDMI cable 😞

BlapX wrote:
Ok... Thanks for the replies.... Hmscott... yea i know that screen. but i really dont know what the correct settings are?


It is supposed to be an easy thing, plug in the HDMI cable to the output device, and the device will show up in the Sound=>Playback tab, and you select the new device and click Set Default - and sound magically emanates from your new device.

Apparently the difficult thing, sometimes, is getting the HDMI device to appear 🙂

I only have a couple of Monitors here with audio output, but I have used an Asus laptop to connect to several TV's and was able to select them successfully for audio output - and the audio actually came out. I also used my Asus laptop to drive a Marantz AV7005. I also used the Optical output from my Asus laptop to drive audio to the AV7005.

So I know mostly success using HDMI for audio output, and I need a failure to come up with a tested solution, so here is the next best thing.

I did find this forum posting that gave a solution, which while a pain to implement, it does make sense.

http://forums.anandtech.com/showthread.php?t=249778

Basically the solution is, you have to force the laptop to load the driver for the HDMI device while it is the only active / configured device, and apparently that can't be done when other devices have already been configured through the installed Nvidia/audio drivers.

From the post, Asus support suggests you have to uninstall both drivers, turn off and unplug all other audio outputs, plug in the HDMI cable to the laptop and device, power off/on and boot up and reinstall the Nvidia/Audio drivers and the HDMI device will be found and installed.

I am assuming you can then add back your other devices - at least I would hope you wouldn't be stuck with just the one device.

Before doing this, if I had the problem, I would simulate removing the other devices by disabling them in the Control=>Sound=>Playback devices one at a time, but first enable Show Disabled Devices by right clicking on one of the enabled devices first!

Once all the devices are disabled, plug in both ends of the HDMI cable, power cycle the display end (leaving it on), power on/off the laptop (shutdown not reboot, and then power on), and when the laptop comes up get into the Control=>Sound=>Playback dialog and hope you see the HDMI device so you can enable it, configure it, and use it.

Here is what it should look like when it is working:

26229

When I plugged in the HDMI cable to the powered on monitor, the device became immediately available, and as soon as I selected it and clicked Set Default the audio came out of the display.

If this works for you with a monitor, and not with a TV, there might be something else going on at the TV end - if the input isn't selected at the TV there might not be a signal available to the laptop to know it is plugged in to the TV. You might need to turn off auto and go for manual input selection - and there might be other options at the TV to set as well.

I will see if I can take the laptop to a TV and see what happens 🙂

Good luck!

Hey peoples,

I m giving up on the HDMI port, 😞 After yesterday looking at it with a mate fromm 19:00 till pffff 22:00 i said to him "F it", let it go its the HDMI port, I have put it about 10 - 20 hours trying everything (and i aint no noob, been playing with pc`s since early 90`s) So im giving it up 😞

I decided im just gonna send it to a Asus repair Centre and let them put on a new HDMI port 😞

Shame, because i dont wanna miss my laptop but meh... gotta get it fixed for € ,1800- Euros **** just gotta work.

Other then that, i am still very happy with this purchase. Playing Metro Last Light and its friggin awsome! 😄

Best Regards, Blap X.

Keep it up Asus, supporter 4 life here!

cl-Albert
US Customer Loyalty Agent
fyi. Not sure what this means for a Win8 system, but my G750Jw (sorry, I don't have a G750Jx unit around) running the 207 bios is able to output the bios screen through the HDMI out if you want to give this a try.
Fn+F8 will switch between the notebook screen and external monitor (using HDMI connection) in the bios although it will only show 1 screen at a time.