The last intel tech support didnt seem too sure why it was showing it. he was supposed to look into it and email me back. I have two intel memory optane apps, theres actually three..the one with the error message is an app that is at the end of life.
he wwa going to look and see if having two apps was the reason for the error seems unlikely. but to delete one app i have to disable optane memory again.
hope that helped. and was able to attach the image. if you need anything else please ask. ty