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G75VW Win8.1 Touchpad issues and keyboard issues

Lolkiwifruit
Level 7
Hi i have recently had problems with my touchpad and key board. The touch pad usaully plays up like i cant move the courser unless i click and without click it would select different icons (like pressing tab). The keyboard would rarely just like disable and its really annoying cause ill be gaming when this happens. Please help im a noob so please explain the process clearly. Thank you
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5 REPLIES 5

Clintlgm
Level 14
Uninstall the ATK package and reinstall it. Also uninstall the Track pad software and reinstall it. should fix your problems
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro

cl-Albert
US Customer Loyalty Agent
Also, please tell us your notebook model and which version of Windows you are using if possible to help with the troubleshooting. Thanks.

My rog is a g75vw gtx 660m core i7 750 gb 2.4ghz 8.1 windows 64bit. Can u please go step by step through the process. Thanks

cl-Albert
US Customer Loyalty Agent
Assuming you were running Win8 before and the problems only started after upgrading to Win8.1/8.1 Update, check this thread about delays in the touchpad response after using the keyboard to see if it makes any difference:
http://rog.asus.com/forum/showthread.php?39641-G570-Left-Click-issues-when-typing-solved&country=&st...

Not sure if you are seeing the same problem, but thought I would run it by you anyway and hope it's okay to provide the thread link rather than the possible solution.

cl-Albert wrote:
Assuming you were running Win8 before and the problems only started after upgrading to Win8.1/8.1 Update, check this thread about delays in the touchpad response after using the keyboard to see if it makes any difference:
http://rog.asus.com/forum/showthread.php?39641-G570-Left-Click-issues-when-typing-solved&country=&st...

Not sure if you are seeing the same problem, but thought I would run it by you anyway and hope it's okay to provide the thread link rather than the possible solution.

Um sorry it didnt help. See my keyboard stops working sometimes which isnt linked to my touchpad. But right now i cant move my cursor with my touch pad without right clicking