G75VW just died

[ZeroBarrier]

Well, after having happily owned my problem free G75VW for a month an a half, it just decided to call it quits on me tonight.

Came home from picking up a friend from work and found it shutdown, I thought nothing of it, possibly a window update or something that forced my beloved to shutdown/reboot. Upon pressing the power button all the lights lit up like normal except for the display. I had a bigger LED display connected through HDMI at the time, so I unplugged it and tried again; but lo and behold, the display still did not light up, and upon leaving the laptop on, it would auto shut itself completely off approximately 30 seconds later.

This happens with any combination of battery & AC plug connected simultaneously or separately. So finally after fiddling with it for a good half an hour, I raised the white flag and submitted for an RMA. I'l be dropping the original HDD into the drive bay and sending her off as soon as I receive an RMA number and hoping that this does not happen again.

I was so content with this particular G75VW though, even after a 15 min. extreme burn-in test on furmark while running Prime 95 simultaneously, the GPU would top out at 78C at an ambient temperature of around 30C; when I would turn the AC down in my room to around 25C, this beast would never go over 75C at full load (furmark extreme burn-in 15 min. test + Prime 95). This laptop truly shocked me after having owned a G50VT that suffered from high temps while playing games if I didn't have the AC in my room turned on.

I just hope that I can receive an equal performing machine back. I'm still perplexed as to what could have happened.

If anyone from ASUS reads this, I'd very greatly appreciate if you guys can keep an eye out for my RMA. I keep reading that you guys are amazing at customer service here at these forums. Thank you for your hard work and your unwavering diligence.

[BMWacuraFTW]

Heya!

I had a similar problem on a 4 year old Dell XPS M1710... Best laptop I ever owned! Thing went through so much mileage. Anyhow, I had the exact same symptoms, no response from screen, lights turning on, fans turning on, still no response from screen. Then it would randomly shut down after 30 seconds.

Shortly before this problem, my screen was filled with lines and dots - if you noticed your display wasn't what it used to be before the major problem, then its most definitely your GPU. The old Nvidia graphics card (GTX 7900) were known to have bad soldering, the dots that connect the GPU to the chip. Eventually the solder would peel or go black with use and the card just died.

Not saying this is the problem, but I've experienced something like that in the past. Hope it helps!

BMWacuraFTW

[Clintlgm]

I had the exact same symptoms with my M70 after 4 years. I concluded that it is the video card. and bought my G75. I would still like to find a replacement card for it as that M70 would still be a good computer to hand down to someone that only has normal computer requirements.

[ZeroBarrier]

The GPU on my G50VT failed on me after about a year and a half as well, with the exact same symptoms; but the strange part here is that the laptop is not even 2 months old. I wasn't OC'ing the GPU nor did I use any mod/vmod on it, it was purely stock.

As I said previously, it's a real shame; this thing ran chill. Even when running both the CPU and GPU at full load, the temps were wonderfully low. I have been lurking these forums for a long time, and I've read of people having warm/hot running GPUs in their G75's to which Mason@ASUS would recommend that they RMA their laptop; so I was extremely content when I saw that mine did not suffer from this.

Well, in any case, I submitted for an RMA, but have not received any word back yet. I don't know how long ASUS takes for this sort of thing, but it's the first time ever that an RMA wasn't issued to me for a defective product within hours of contacting support. I guess I'll give it till tomorrow and see if they finally reply back.

[dstrakele]

It's a longshot, but did you try opening the back and reseating the user-serviceable memory sticks? That can also prevent a laptop from starting. Unfortunately, the RAM under the keyboard is NOT user-serviceable, so you'll have to let it be or void your warranty - not recommended.

You might call your retailer and confirn their exchange/return policy, or see if they will let you slide because you're such a good customer and you've only had the laptop just a little over one month.

[ZeroBarrier]

dstrakele wrote:
It's a longshot, but did you try opening the back and reseating the user-serviceable memory sticks? That can also prevent a laptop from starting. Unfortunately, the RAM under the keyboard is NOT user-serviceable, so you'll have to let it be or void your warranty - not recommended.

You might call your retailer and confirn their exchange/return policy, or see if they will let you slide because you're such a good customer and you've only had the laptop just a little over one month.

My G75VW is the Best Buy version (BBK5) which does not include any RAM modules installed in the 2 serviceable slots just underneath the bottom tray. And as for return/exchange; yeah, as I said my G75VW is the Best Buy version. Best Buy is always my last choice when buying anything since they are (IMO) one of the worst electronic retailers on the planet, but it just so happens that their version of the G75VW is priced just right for my wants & needs.

[LEONDOTCOM]

ZeroBarrier wrote:
Well, after having happily owned my problem free G75VW for a month an a half, it just decided to call it quits on me tonight.

Came home from picking up a friend from work and found it shutdown, I thought nothing of it, possibly a window update or something that forced my beloved to shutdown/reboot. Upon pressing the power button all the lights lit up like normal except for the display. I had a bigger LED display connected through HDMI at the time, so I unplugged it and tried again; but lo and behold, the display still did not light up, and upon leaving the laptop on, it would auto shut itself completely off approximately 30 seconds later.

This happens with any combination of battery & AC plug connected simultaneously or separately. So finally after fiddling with it for a good half an hour, I raised the white flag and submitted for an RMA. I'l be dropping the original HDD into the drive bay and sending her off as soon as I receive an RMA number and hoping that this does not happen again.

I was so content with this particular G75VW though, even after a 15 min. extreme burn-in test on furmark while running Prime 95 simultaneously, the GPU would top out at 78C at an ambient temperature of around 30C; when I would turn the AC down in my room to around 25C, this beast would never go over 75C at full load (furmark extreme burn-in 15 min. test + Prime 95). This laptop truly shocked me after having owned a G50VT that suffered from high temps while playing games if I didn't have the AC in my room turned on.

I just hope that I can receive an equal performing machine back. I'm still perplexed as to what could have happened.

If anyone from ASUS reads this, I'd very greatly appreciate if you guys can keep an eye out for my RMA. I keep reading that you guys are amazing at customer service here at these forums. Thank you for your hard work and your unwavering diligence.

I can't believe someone have same problem!
After being owner of Sony for 5.5 years I decided to go with ASUS G75VW. After 1.5 MONTH= dead laptop. Sent to ASUS for repair and was told 10 days max will have my laptop back. 10 days later was told no parts (new motherboard),
ASUS SUPPORT is the worst I encountered (Sydney, Australia). You get technical support guy on the phone who does not know what is really happening to your laptop.
Anyways got my laptop back working total time lost 20 days!
Connected everything and ONLY 1 USB out of 4 is working.
Back to ASUS it is sent.
Reply from ASUS new morherboard required =wait time possibly another 10 days!
Time lost to date over 1 (ONE) Month.
Am waiting now for product care warranty (I paid for $350) to kick in to replace for new or money back.

What is your advice? Go for same laptop or go with SONY?
Thank you

[dstrakele]

I'd be tempted to go to Best Buy and plead my case that I'm just a couple weeks out of their return policy and my new laptop is completely dead. You could find a sympathetic ear. What have you got to lose?

[ZeroBarrier]

dstrakele wrote:
I'd be tempted to go to Best Buy and plead my case that I'm just a couple weeks out of their return policy and my new laptop is completely dead. You could find a sympathetic ear. What have you got to lose?

Quite frankly, my time. I'm not a silver rewards member so only their regular return and exchange policy applies to me, and it's already been 49 days since purchase date tomorrow. I've dealt with Best Buy in the past, they aren't a company I recognize for their customer service.

[john_from_ohio]

ZeroBarrier wrote:
Quite frankly, my time. I'm not a silver rewards member so only their regular return and exchange policy applies to me

Unless the local Best Buy is hours away ... I would also recommend taking a shot and smiling a lot and being very polite. Best Buy stores are not doing well. Best Buy employees realize that. Best Buy will make exceptions for customers that are nice at times.

As far as why your machine is dead ... is it possible that you did not uninstall the Asus Live Update utility and that perhaps a BIOS update tried to complete thru windows and hosed it up?